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Is VXML the most suitable solution for my application?

Posted: Mon Jun 09, 2003 10:42 am
by support
Voice XML is a very flexible way to create an automated telephony solution. Here are a few guidelines that might help you decide if it is the right technology to develop your application with.

VoiceXML applications are well suited for enterprises that need:
    - Standards-based integration with databases or other IT systems.
    - Flexible deployment options (onsite, hosted, easily scalable, distributed).
    - A simple way to use advanced speech resources such as speech recognition, text-to-speech, etc.

In general IVR and VoiceXML applications are not well suited to:
    - Input of data that would be visually complex. I.e., if there is a lot of content or the task is easier to accomplish using visual input (such as a mouse or keyboard), it is inappropriate to use a voice interface (unless clever design compromises can be made.)