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Can I alter the number of rings before the platform answers?

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Can I alter the number of rings before the platform answers?

Post by support »

The number of rings before the platform answers only applies to analog systems. The administrator of the platform has access to the "Server Config" section of the Plum Voice Portal. In this section, there is an option to set the number of rings for the entire system. If the number of rings is set to 0, there is a small amount of setup time required to connect the call, the caller will still hear part of the first ring. Note: in order for analog systems to receive Caller ID information they must be set to pick up after two rings.

For more information about the "Server Config" section of the Plum Voice Portal Administrator interface, See the "Plum Operations Documentation".

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