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Questions and answers about IVR programming for Plum DEV

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zone24x7
Posts: 29
Joined: Fri May 19, 2006 7:50 am

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Post by zone24x7 »

:?:

I am calling a database to verify a user and depending on the success of failure i want to go to another form. when the authentication is a success i am generating following vxml

<vxml version="2.0">
<form>
<block>
<prompt>Your user id is not valid.</prompt>
<goto next="#relogin"/>
</block>
</form>
</vxml>

relogin is a form that resides on the vmxl file which calls the submit
reason i want to resturn back to the same vxml is that i need to keep track of the number of un successful attempts of user logins.

when i followed the above method i am getting a error. What do I need to do to make this work ?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

"#relogin" tells IVR platform. . .

Post by support »

The next attribute must specify the complete URL to which you wish to jump back. "#relogin" tells the IVR platform to look for another form within the current document that has an "id" set to "relogin".

Another alternative is to try the <subdialog> tag instead. That'll allow you to jump to a dialog and then return to the calling dialog by simply calling <return/> within an executable block.
Last edited by support on Thu Jan 14, 2010 3:23 pm, edited 2 times in total.

zone24x7
Posts: 29
Joined: Fri May 19, 2006 7:50 am

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Post by zone24x7 »

I am calling like this

<filled>
<submit next="http://<server ip>/default.asp" namelist="userid" method="get"/>
</filled>

but i when i call like this and return to the relogin form the voice portal indicates and error

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Refer to past IVR topic

Post by support »

Please refer to this IVR topic http://support.plumvoice.com/viewtopic.php?t=431 for further details.

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