Here is something that we occasionally encounter.
Words being spelled rather than spoken!
The address
123 Sunnyside Drive
is spoken as "one two three S U N N Y S I D E Drive"
Why is this? The addresses are being retrieved from a database that also is responsible for displaying on a web page so we can't simply adjust the phoenetics.
thanks
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Words being spelled?
Sample IVR script needed to diagnose and solve problem
Hello,
This is often caused by text being spelled in CAPS. Can you please provide a sample VoiceXML script that demonstrates this IVR problem so we can better determine how to solve your IVR problem? It is difficult to diagnose what is happening without a more concrete IVR example.
Regards,
Plum Support
This is often caused by text being spelled in CAPS. Can you please provide a sample VoiceXML script that demonstrates this IVR problem so we can better determine how to solve your IVR problem? It is difficult to diagnose what is happening without a more concrete IVR example.
Regards,
Plum Support