Disabling the ASR feature

[zone24x7]

As your documentation specifies the plum system supports both DTMF and ASR features with out any specific tag attribute mentioning. We want to remove the ASR feature for the plum server we are using. For this we prefer not to change the Voice XML script. For this can we have the Bargain Threshold and Silence Threshold values set in a manner where ASR engine will be disabled?.

or is the best approach where we need to define in the prompt tags with the mode being DTMF ?

[support]

Hello,

The best way to do this is to specify the IVR property, inputmodes, at the top of each page or in your root document. This change is made as follows:

Code: Select all

<property name="inputmodes" value="dtmf">

This will tell our IVR platform to ignore speech completely for all IVR code below the <property> tag. Adjusting the Bargein and Silence Tresholds will not completely solve this IVR problem because a very loud noise could still trigger a bargein.

Regards,
Plum Support