record time not accurate

[dwaynemcgee]

I am trying to record a 20 second message from a caller. I'm using the Demo account. I've tried specifying the MaxTime attribute in seconds (MaxTime="20sec") and milli-seconds (MaxTime="20000ms"). But I never seem to get a 20 second recording. It's usually about 30 seconds long. MY code is below. Any help would be greatly appreciated.

<record name="prmOrderID" type="audio/x-wav" beep="true" maxtime="20000" finalsilence="3s">
<prompt>
After the beep, please record a message.
</prompt>

<filled>
<if cond="prmOrderID$.termchar == '*'">
<clear/>
<reprompt/>
<else/>
<assign name="reviewOrderID" expr="prmOrderID"/>

</if>
</filled>
<catch event="noinput nomatch">
Sorry, I didn't hear you.
<reprompt />
</catch>
</record>

[support]

Hello,

We are currently testing a fix to the IVR hosting systems to resolve this IVR issue. We expect to release this patch later this week and will post a response here once it has been deployed.

Regards,
Plum Support

[support]

Hello,

A patch was deployed to the IVR hosting system earlier this week to resolve the record time not being accurate.

Regards,
Plum Support

[dwaynemcgee]

I have tried my code and it still does not appear to give an accurate time. I'm getting about 10seconds of record time.

My code is listed below:

<record name="prmOrderID" type="audio/x-wav" beep="true" maxtime="40s" finalsilence="3s">
<prompt>After the beep, please record a message.</prompt>
<filled>
<if cond="prmOrderID$.termchar == '*'">
<clear/><reprompt/>
<else/>
<assign name="reviewOrderID" expr="prmOrderID"/>
</if></filled>
<catch event="noinput nomatch">Sorry, I didn't hear you.<reprompt /></catch>
</record>

[support]

If you're only getting 10 seconds of record time with maxtime set to 40 seconds, it's likely your finalsilence setting is too low. If you want to guarantee that you'll _always_ get 40 seconds of recording with the IVR system, you should set finalsilence equal to maxtime.