Speech quality & Call transfer problem

[vikeshpunjabi]

I posted two questions but didn't get proper answers. I asked something, and replies were something else.

I use the following code in my application and tried my code using PLUM developer account to transfer call but call do not transfer anywhere.

<form id="support">
<transfer dest="3212060590">
<prompt>
Transferring to
<say-as type="acronym">
3212060590
</say-as>
</prompt>
</transfer>
</form>
</vxml>
Is it due to developer account limitation?

My 2nd question is that application voice is not smooth and having some jerks according to my employer feedback. I'm running on using PLUM developer account. Is it due to developer account limitation? If I purchase plum hosting account for my IVR, will it improve the quality and performance of speech?

[support]

Hi,

For your IVR code, you should prefix a "1" before the destination number:

Code: Select all

<form id="support">
<transfer dest="13212060590">
<prompt>
Transferring to
<say-as type="acronym">
13212060590
</say-as>
</prompt>
</transfer>
</form>
</vxml> 

for the bridge transfer to go through.

As for your question about the IVR application voice not being smooth and having "jerks", could you please clarify or provide us with an exact IVR example of what you are experiencing (i.e. vxml code)? We need more information from you to help you address these IVR issues.

If you want to use a different TTS voice, you can go here to view different voices that you can use: http://www.plumvoice.com/docs/dev/devel ... erence:tts . If you have any further questions about TTS voices for your IVR hosting account, please contact your account manager.

Regards,
Plum Support

[vikeshpunjabi]

Hi,


As for your question about the application voice not being smooth and having "jerks", could you please clarify or provide us with an exact example of what you are experiencing (i.e. vxml code)? We need more information from you to help you address these issues.

If you want to use a different TTS voice, you can go here to view different voices that you can use: http://www.plumvoice.com/docs/dev/devel ... erence:tts. If you have any further questions about TTS voices for your hosting account, please contact your account manager.

Regards,
Plum Support

Thank you very much for your reply.
I don't think problem can be in voice xml code because I have learned voicexml from PLUM Voice docs as well as other good sites.
You can test my application by dailing this number "617-284-5594".
IVR is for the medical practice for making appointment request, checking accounts, refill medicine.
You'll be required following authentication to reach to main menu.

Last four digits of SSN: 7456
Zip: 32308

After testing, please tell me what steps should I take to make it more professional.

[support]

Hello,

When calling into this number for testing to fix IVR speech issue, there was a message that said:

"Transferring to..."

There were no prompts for the last four digits of an SSN or for a zip code.

Regards,
Plum Support

[vikeshpunjabi]

Hello,

When calling into this number for testing, there was a message that said:

"Transferring to..."

There were no prompts for the last four digits of an SSN or for a zip code.

Regards,
Plum Support

I'm so sorry, I forgot to attach the project files with this number "617-284-5594". I have attached it, now you may call to test it please.

[support]

Hi,

When calling into the phone number to check on IVR speech issue, we are still hearing the same message:

"Transferring to..."

We aren't hearing any prompts for the last four digits of an SSN or for a zip code.

Regards,
Plum Support

[vikeshpunjabi]

Hi,

When calling into the phone number, we are still hearing the same message:

"Transferring to..."

We aren't hearing any prompts for the last four digits of an SSN or for a zip code.

Regards,
Plum Support

I have tested it, it's working fine now. I don't know why it was not working earlier.

This is the number you need to dial: "617-284-5594"
To reach to main menu, You need following authorization.

SSN: 7456
Zip: 32308

Thank you in advance and sorry for inconvenience.

[support]

Hi,

A couple of tips for your IVR application:

1) If you're unhappy with the TTS voice, you can upload your own prerecorded audio files to use within your IVR application.

Please refer to this post on some tips for prerecording audio files: http://support.plumvoice.com/viewtopic.php?t=906

Once you have your files ready, you can use them within your IVR application in the following way:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
  <form>
    <block>
      <!-- If the wave file at the location specified by the -->
      <!-- "src" attribute can not be retrieved, the text within -->
      <!-- the "audio" tag will be read by the TTS engine. -->
      <audio src="http://path/to/the/file/welcome.wav">
        Welcome to New Hope Medical Center!
      </audio>
    </block>
  </form>
</vxml>

where welcome.wav is one of your prerecorded audio files. In this way, you would have a recorded human voice for your prompts instead of a generic TTS voice.

2) When reading back digits to the user, you could do the following:

Code: Select all

<field name="inputssn" type="digits?length=4">
<prompt>
  Enter last four digits of SSN.
</prompt>

<filled>
<prompt>
You entered <say-as type="acronym">
<value expr="inputssn"/>
</say-as>.
</prompt>
<assign name="ssn" expr="inputssn"/>
</filled>

<noinput>
You have not entered anything.
<reprompt/>
</noinput>

<nomatch>
Please enter four digits for your SSN.
<reprompt/>
</nomatch>
</field>

Hope these tips help you improve your IVR application.

Regards,
Plum Support