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How to do a three way call ?

Questions and answers about IVR programming for Plum DEV

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foxnet
Posts: 3
Joined: Tue Oct 03, 2017 1:22 pm

How to do a three way call ?

Post by foxnet »

Hi,

Is there any possibility of do a three way call to listen in realtime the outgoing call?

Thanks

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: How to do a three way call ?

Post by support »

Hi,

Could you give specific examples or scenarios for your question?

Do you mean the ability to listen in the outgoing call a customer is currently on? Or to have the outgoing call reach both a service representative and a customer at the same time?

Regards,
Plum Support

foxnet
Posts: 3
Joined: Tue Oct 03, 2017 1:22 pm

Re: How to do a three way call ?

Post by foxnet »

Hi,

I mean the ability to listen in the outgoing call a customer is currently on.

Regards

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: How to do a three way call ?

Post by support »

Hi,

We do not have a function for listening in a live outgoing call. However, you can listen to the call afterwards in the recording.

Hope this answers your question.

Regards,
Plum Support

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