Our IVR system has to give the Insurance Information of our clients.
Ex: There can be any insurance on file Example GEICO, Medicare OH etc.
The IVR voice is saying these names very bad. Ex: GEICO is said as geecondo.
I can't use spell here. Is there an option to pronounce these names properly.
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IVR to pronounce a name
Re: IVR to pronounce a name
Hi,
The best way to avoid mispronunciation is by uploading audio files for each insurance company's name.
Yet if you're unable to record any audio files, the names could also be spelled out phonetically.
Regards,
Plum Support
The best way to avoid mispronunciation is by uploading audio files for each insurance company's name.
Code: Select all
<audio src = "wav/geico.wav">
GEICO
</audio>
Code: Select all
<prompt>
Guy Co
</prompt>
Plum Support