uploading large files

[marcr]

what is wrong with this file?

http://audio.plumgroup.com/root/43320050/43320050_2.wav


i have had an audio expert assure me that it is correctly formatted but it will not play from my scratchpad, why is that?

marc

[support]

Hi,

We've downloaded your audio file and noticed that its sample rate is 44 KHz. However, our IVR platform only supports:

- 8 kHz 16-bit linear headerless PCM (*.pcm)
- 8 kHz μ-law encoded headerless PCM (*.ul)
- 8 kHz α-law encoded headerless PCM (*.al)
- Microsoft WAV format encoded with any of the three formats listed above (*.wav)

So, you should format your audio file to be 8 KHz instead of 44 KHz.

Regards,
Plum Support

[marcr]

how do i give users the ability to return to a previous menu when listening to an audio file?

[support]

Hi,

Here is an IVR code example from a previous post that will allow you to move back and forth between <menu>s and allow you to return to the main menu:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">

<property name="sensitivity"  value="0.3"/>
<property name="timeout" value="10s"/>

<catch event="noinput">
  You will be sent back to the mainmenu.
  <goto next="#mainmenu"/>
</catch>

<form>
  <block>
    <prompt>
      Welcome
    </prompt>
    <goto next="#mainmenu"/>
  </block>
</form>

<menu id="mainmenu">
  <prompt>
    Please choose a function:
    <enumerate/>
  </prompt>
  <choice dtmf="1" next="#buying">
    buy
  </choice>
  <choice dtmf="2" next="#selling">
    sell
  </choice>
</menu>

<menu id="buying">
  <prompt>
    Please choose a function:
    <enumerate/>
  </prompt>
  <choice dtmf="1" next="#finish">
    done
  </choice>
  <choice dtmf="2" next="#mainmenu">
    mainmenu
  </choice>
 </menu>

<menu id="selling">
  <prompt>
    Please choose a function:
    <enumerate/>
  </prompt>
  <choice dtmf="1" next="#finish">
    done
  </choice>
  <choice dtmf="2" next="#mainmenu">
    mainmenu
  </choice>
</menu>

<form id="finish">
  <block>
    <prompt>
      Thanks for calling.
    </prompt>
  </block>
</form>
</vxml>

Hope this helps.

Regards,
Plum Support

[marcr]

Hi here is my code, when listening to one of the audio files at the bottom, i would like users to be able to hit # and be returned to the previous menu.

Marc

<?xml version="1.0"?>
<vxml version="2.0">

<form>
<block>
<prompt>
Welcome to Plum Voice.
</prompt>
<goto next="#mainmenu"/>
</block>
</form>

<menu id="mainmenu">
<prompt>
For tom sawyer press 1.
For tech support, press 2.
For company directory, press 3.
</prompt>
<choice dtmf="1" next="#sawyer_chapters">
Sales</choice>
<choice dtmf="2" next="#support">
Tech Support</choice>
<choice dtmf="3" next="#directory">
Company Directory</choice>
</menu>

<menu id="sawyer_chapters">
<prompt>
For chapter 1, press 1.
For chapter 2, press 2.
For chapter 3, press 3.
</prompt>
<choice dtmf="1" next="#ch1">
Sales</choice>
<choice dtmf="2" next="#support">
Tech Support</choice>
<choice dtmf="3" next="#directory">
Company Directory</choice>
</menu>

<form id="ch1">
<block>
<audio stream="http://myaudio1.wav"/>
</block>
</form>

<form id="ch2">
<block>
<audio stream="http://myaudio2.wav"/>
</block>
</form>

<form id="ch3">
<block>
<!-- transfer to company directory -->
</block>
</form>

</vxml>

[support]

Hi,

To return to the previous menu while listening to audio file, you could do the following:

Code: Select all

<menu id="ch1">
  <audio stream="http://myaudio1.wav"/>
  <choice dtmf="#" next="#previousmenu"/>
</menu> 

From this IVR code example, while your user is listening to the chapter, they can hit the "#" key at anytime to return to the previous menu.

Hope this helps.

Regards,
Plum Support

[marcr]

hi i added the line of code suggested above but it gave me this validation error and does not work:

Validation Results:
Error at line 45, char 13
Message: Element 'choice' is not valid for content model: '(#PCDATA|audio|enumerate|value|assign|clear|data|disconnect|exit|foreach|goto|if|log|prompt|reprompt|return|script|submit|throw|var)*'

[support]

Hi,

Where exactly are you placing the <menu> tag in your IVR code? Please remember that certain IVR tags can only be placed within other IVR tags as children tags.

Regards,
Plum Support

[marcr]

hi heres my code:

<?xml version="1.0"?>
<vxml version="2.0">

<form>
<block>
<prompt>
Welcome to Plum Voice.
</prompt>
<goto next="#mainmenu"/>
</block>
</form>

<menu id="mainmenu">
<prompt>
For tom sawyer press 1.
For tech support, press 2.
For company directory, press 3.
</prompt>
<choice dtmf="1" next="#sawyer_chapters">
Sales</choice>
<choice dtmf="2" next="#support">
Tech Support</choice>
<choice dtmf="3" next="#directory">
Company Directory</choice>
</menu>

<menu id="sawyer_chapters">
<prompt>
For chapter 1, press 1.
For chapter 2, press 2.
For chapter 3, press 3.
</prompt>
<choice dtmf="1" next="#ch1">
Sales</choice>
<choice dtmf="2" next="#support">
Tech Support</choice>
<choice dtmf="3" next="#directory">
Company Directory</choice>
</menu>

<form id="ch1">
<block>
<audio stream="http://audio1.wav"/>
<choice dtmf="#" next="#sawyer_chapters"/>
</block>
</form>

<form id="ch2">
<block>
<audio stream="http://audio02.wav"/>
</block>
</form>

<form id="ch3">
<block>
<!-- transfer to company directory -->
</block>
</form>

</vxml>

[support]

Hi,

Please refer again to the IVR code example that was given to you. You cannot use a <choice> tag within a <form> tag. A <choice> tag can only be placed within a <menu> tag.

Regards,
Plum Support

[marcr]

going back to the initial question, how than can i get an audio file to be aborted and the user returned to the previous menu? (a choice tag doesnt work and those attributes of choice cannot be used for audio, block or form.

[support]

Hi,

Again, if you look at the IVR code that was given to you, you could REPLACE the <form> blocks at the bottom of your IVR code with this <menu> block of IVR code and your IVR application would work.

Regards,
Plum Support

[marcr]

i think i have solved the issue by putting the audio inside a menu tag. but how can i get a bit of text to be read out before the audio is played, this example inside of prompt doesnt work:

<?xml version="1.0"?>
<vxml version="2.0">

<form>
<block>
<prompt>
Welcome to Plum Voice.
</prompt>
<goto next="#mainmenu"/>
</block>
</form>

<menu id="mainmenu">
<prompt>
For tom sawyer press 1.
For tech support, press 2.
For company directory, press 3.
</prompt>
<choice dtmf="1" next="#sawyer_chapters">
Sales</choice>
<choice dtmf="2" next="#support">
Tech Support</choice>
<choice dtmf="3" next="#directory">
Company Directory</choice>
</menu>

<menu id="sawyer_chapters">
<prompt>
For chapter 1, press 1.
For chapter 2, press 2.
For chapter 3, press 3.
</prompt>
<choice dtmf="1" next="#ch1">
Sales</choice>
<choice dtmf="2" next="#support">
Tech Support</choice>
<choice dtmf="3" next="#directory">
Company Directory</choice>
</menu>

<menu id="ch1">
<prompt>
To return to the previous menu press hash at any time
</prompt>
<audio stream="http://audio1.wav"/>
<choice dtmf="#" next="#sawyer_chapters"/>
</menu>

<menu id="ch2">
<prompt>
To return to the previous menu press hash at any time
</prompt>
<audio stream="http://audio2.wav"/>
<choice dtmf="#" next="#sawyer_chapters"/>
</menu>

<menu id="ch3">

</menu>

</vxml>

[support]

Hi,

To get your <prompt> to be read before the audio, you could do the following to your IVR code:

Code: Select all

<menu id="ch1">
  <prompt bargein="false">
    To return to the previous menu press hash at any time
  </prompt>
  <prompt>
    <audio stream="http://audio1.wav"/>
  </prompt>
  <choice dtmf="#" next="#sawyer_chapters"/>
</menu> 

Hope this IVR code helps.

Regards,
Plum Support

[marcr]

everytime i run my script at some point during the series of menus, of which there are 3 or 4, the voice, pauses and says "sorry i didnt understand you?" even though i have not pressed any buttons? is it listening to sounds in the background and interpreting them as requests. if so is it possible to switch this feature of as users do not have to talk to the system.


thanks