Is it possible to have multiple audio repository pins?

[dmalta]

I am developing an outbound IVR system that will be used by several different clients. I would lilke for each client to be able to record their own messages in the repository, but I am afraid of clients accidentally deleting each others files if they are all using the same repository.

Would it be possible to have a separate audio repository and pin number for each of our clients so they only have access to only their own files? Or can you think of another way to solve this issue? We tried having the clients record the files on their own and send them to us, but we ran into lots of unrecognized encryption errors with the files they sent us.

Thanks for any suggestions,

Debbie

[support]

Hi dmalta,

Sorry, but there is only one repository PIN per hosting account.

Also, we recommend having your clients record their messages and having them stored on your web servers as there is a 10 MB limit (per user) to storing audio files on the audio repository.

Within your web server, you can separate the folders where the recorded files would go by the PIN name. Then, within your application, you could do a <submit> to the corresponding folder based on the PIN that the user enters (i.e. http://yourwebserver.com/{PIN number})

Hope this helps.

Regards,
Plum Support

[dmalta]

Thanks for the reply. I was able save the files to our server by right clicking on them, so we can have the clients record their messages through your system and then move them to our server. The biggest problem we were having was that the clients were not familiar with how to record messages in the correct format. We wanted them to be able to use your toll free number to record their messages since it's so easy to use, so this solution will work out well for us.

One other question - one of our clients recorded some messages but the volume is very low. I looked around for a tag that could increase the volume for an audio message but didn't find anything. Is there anything we can do to prevent the client from having to record the messages again?

[support]

Hi dmalta,

Unfortunately, there is no VXML tag that allows you raise the volume of a recording. You would need to use a program such as Audacity to increase the gain on these recorded audio files.

You can find it here at this link: http://audacity.sourceforge.net/

Regards,
Plum Support

[dmalta]

I was able to use the Amplify effect in Audacity to make the files sound much better. I exported the files and saved them in WAV format, but now I'm getting the error below:

(000028;044;1329964997) [inet] ERROR: HTTP/1.1 400 Bad Request - http://staging.totalbillings.com/CCSIVR/Audio Files/HARRISONBURG/CourtesyCall_Eng.wav
(000028;044;1329964997) [prompt] EVENT: Audio segment from the URL Audio Files/HARRISONBURG/CourtesyCall_Eng.wav added to prompt queue
(000028;044;1329964997) [prompt] EVENT: Unrecognized format in pvxPromptConvertCopySource
(000028;044;1329964997) [prompt] EVENT: Failure during pvxPromptConvertCopySource

The files were working fine before I edited them. Am I saving them in the wrong format or doing something else wrong?

Thanks

[dmalta]

Nevermind, it was complaining about the space in the folder name "Audio Files", not the wav file format. I removed the space and it's working fine now.

Thanks for your help.