We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Page Cache Problems

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

Post Reply
jtmerch
Posts: 27
Joined: Thu Jul 27, 2006 3:05 pm

Page Cache Problems

Post by jtmerch »

Hello, at times some of my pages just seem to stick and when I change the content it doesn't seem to matter. I've set bot the maxage and maxstale to 0 but the page is still reading the text from hours ago. This page is on my host's server but when I manually look at the page using ftp it does show the new text. The vxml is simply playing the old text. What could this be?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

IVR platform revision should correct caching mechanism issue

Post by support »

Hello,

Some IVR application servers seem to cause IVR problems with our current caching mechanisms. The next revision of our IVR platform slated for release in the next few week should correct this in nearly every case. For now, please continue to use maxage and try to use absolute references to your pages whenever possible (this sometimes help clear the cache).

Regards,
Plum Support
Last edited by support on Sat Feb 20, 2010 4:53 pm, edited 2 times in total.

always24x7
Posts: 30
Joined: Tue Apr 18, 2006 3:05 pm
Location: Bedford, TX

Post by always24x7 »

I have fixed this problem by using a PHP or other CGI program to pitch the vxml.

The PHP is always considered stale.

Also, another trick is to temporarily rename the script, then rename it back after it is been called by the new name.

Post Reply