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Search found 13 matches
- Wed Apr 20, 2005 11:12 am
- Forum: Plum iOn Q&A
- Topic: only one call been transfered
- Replies: 3
- Views: 8460
I'm using bridge transfer. I've already tested using multiple phones on PBX calling customer service queue at the same time, an they all can be put into that queue. But if we have mutiple caller transferred to that queue number from IVR at the same time, only one is either put through or on hold, an...
- Fri Apr 08, 2005 10:01 am
- Forum: Plum iOn Q&A
- Topic: only one call been transfered
- Replies: 3
- Views: 8460
only one call been transfered
We are testing IVR under production environment right now. When we had multiple callers try to connect customer service number through IVR at the same time, only one can be put through, and all others got network busy message but not been put into waiting queue as we expected. Do you know what might...
- Thu Dec 30, 2004 2:20 pm
- Forum: Plum DEV Q&A
- Topic: voice sensitivity
- Replies: 1
- Views: 4533
voice sensitivity
I tried to use voice recognition, but a little noise, even from dropping a pen, can be recognized and disturb the prompt, I tried to adjust the sensitivity property, but it doesn’t work as expected. would you please let me know how to fix this problem? Thank you very much.
- Tue Nov 09, 2004 12:16 pm
- Forum: Plum DEV Q&A
- Topic: got error for vxml pages from remote server
- Replies: 1
- Views: 4408
got error for vxml pages from remote server
I just deployed my project to a remote server, and changed the application url from my local address to remote address in plum voice portal. I can see those vxml pages in browser using remote addresses, but I heard error on the phone. Do you guys know the possible reasons? Thanks
- Mon Sep 13, 2004 1:02 pm
- Forum: Plum DEV Q&A
- Topic: outbound call
- Replies: 5
- Views: 9337
- Mon Sep 13, 2004 12:32 pm
- Forum: Plum DEV Q&A
- Topic: outbound call
- Replies: 5
- Views: 9337
still doesn't work
I kept getting 'noanswer' error when I use the code below, do you know what possible reasons may cause the problem? :?: for value of 'dest', 9 is for outbound call, and rest of them is a phone number <form id="custSvc"> <transfer name="cust" dest="917131111111" connecttimeout="10s"> <filled> <if con...
- Mon Sep 13, 2004 12:11 pm
- Forum: Plum DEV Q&A
- Topic: Call transfer
- Replies: 3
- Views: 6751
Can not open the page
I can not open page http://www.plumvoice.com/docs/dev/voice ... s:transfer
- Fri Sep 10, 2004 1:36 pm
- Forum: Plum DEV Q&A
- Topic: what if a field allows multiple lengths of digits?
- Replies: 3
- Views: 7097
- Fri Sep 10, 2004 11:09 am
- Forum: Plum DEV Q&A
- Topic: outbound call
- Replies: 5
- Views: 9337
outbound call
if I need to dial 9 first for an outbound call, how should I write the value of 'dest' for <transfer>? Or is there any other way to do this? Thanks.
Carol
Carol
- Wed Sep 08, 2004 4:52 pm
- Forum: Plum DEV Q&A
- Topic: Call transfer
- Replies: 3
- Views: 6751
Call transfer
I found
"We will implement call transfer in section 6.2."
in http://192.168.10.225/docs/Plum_VoiceXM ... orial.html
but I can't find this section in the tutorial . Would you pls tell me where to look at it?Thanks.
Carol
"We will implement call transfer in section 6.2."
in http://192.168.10.225/docs/Plum_VoiceXM ... orial.html
but I can't find this section in the tutorial . Would you pls tell me where to look at it?Thanks.
Carol
- Wed Sep 08, 2004 1:12 pm
- Forum: Plum DEV Q&A
- Topic: what if a field allows multiple lengths of digits?
- Replies: 3
- Views: 7097
what if a field allows multiple lengths of digits?
I'm working on a field that allows 9 digits or 11 digits,
Below is the code I tried but didn't work.
<field name="sth" type="digits">
<grammar type="application/x-regexp">{9}|{11}</grammar>
Thanks.
Below is the code I tried but didn't work.
<field name="sth" type="digits">
<grammar type="application/x-regexp">{9}|{11}</grammar>
Thanks.
- Fri Aug 27, 2004 8:53 am
- Forum: Plum DEV Q&A
- Topic: how to use <choice> to choose #
- Replies: 2
- Views: 5502
- Thu Aug 26, 2004 4:50 pm
- Forum: Plum DEV Q&A
- Topic: how to use <choice> to choose #
- Replies: 2
- Views: 5502
how to use <choice> to choose #
I tried to use <choice dtmf="#"> and got error, anyone knows how to do it? thanks.