Plum IVR Support

hi all, i found the solution. actually, problem was with Process that we are creating. Actually, what was happening is that 2nd process is working on output of first process. So, 2nd process was getting started before termination of first process due to which 2nd process was working on half output o...

Hi all, I'm getting problem when someone calls a number (to which Application i.e. abc.vxml is configured) through Skype, then vxml redirecting to any web page, the request to web page contains caller name as callername=session.telephone.ani which i m using on web page. But problem is, this number i...

Hi all, I m using sox.exe to convert any .wav file into another .wav file that should be compatible with my application. here scenario is : when i use sox.exe through command prompt to convert test .wav file of size say 130 KB with sampling rate 22.5KHZ, it converts into testoutput.wav file of size ...

Hi all, I have .wav audio file(it can be of any audio format) that i m converting through sox.exe to make that audio file with audio format compatible on Plum Voice Portal so that it can be played on plum, but it's not getting played. One thing, audio file after conversion has audio format of CCITT ...

Hi, Thanks for replying. Well, i tried this, it didnt work. I entered three, but instead of going into <nomatch> block it went into <filled> block. After that, I tried to do workaround for this nomatch by changing <filled> block inside code, <vxml version="2.0"> <form> <block> <prompt bargein="false...

Hi,

This problem is solved as there was minute problem with vxml script.

Thanking you.

Hi all, This is type of vxml, i m running. But problem is <nomatch> is not working properly. I have given grammar to check entered value should be either 1 or 2 except these values(like 3,4,5, so on) nomatch should be executed. But on entering except 1 or 2, it doesn't go in nomatch it goes in <fill...

Hi,

I solved this problem. Actually, problem was, my aspx page corresponding to aspx.cs had <form> tag with runat="server" due to which Reponse.Write() was not writing to Plum instead it was writing to server where my website is deployed.

Thanking you.

Hi all, I m working on my website, it initiates call to Plum by calling queuecall.php Plum calls to number i have specified in the http request to queuecall.php When i answer the call from plum, "serious error has occured" message is played by Plum and it doesn't call my callback page given in start...

Hi all, I have configured one vxml on plum corresponding to number. When i call this number, corressponding vxml gets executed, it takes me to the web page(aspx) of my website that i have specified in vxml. This way, session starts with my website, now the web page called further sends backs one mor...

Vlad, Were you ever able to successfully upload an audio file with ASPX? I'm trying to do the same thing and haven't had much success. If you could share your source code (much like your original thread in this post) it would save me a MASSIVE amount of time. The Php example is useful... but not rea...

What is the best mechanism for me to access reports from a program. (i.e. access this information in the hosted environment from an applicaiton operating from the internet). For example, I would like to access accounting/system status information such as: "how long did a particular voice session las...

While you are investigating ways to reduce the delay, is their a programatic method for disabling answering machine detection so as to eliminate the delay. During our prototype testing, users found the delay entirely unacceptable.

Thanks in advance for any assistance.

Best Regards,
Scott Studer

Do you maintain a list of supported certificate authorities that Plum accepts. I find I am encountering the following error when attempting to use https in outbound calling: Attempting to fetch https://x/eva/OMQ/VXMLStartMessageRequest.aspx Error fetching document due to SSL certificate problem, ver...

WIll this upgrade in answering machine detection affect the initial delay that occurs when an outbound call is made? At present, we're observing between a 3 and 4 second delay between the call being answered and the first voice prompt being provided to the user. In our pilot, many users thought that...