Plum IVR Support

I have the following code: <form id="transferOperator"> <block> <var name="Duration" expr="'0'"/> <assign name="MenuId" expr="'8'" /> </block> <transfer name="CallOperator" dest="tel:XXXXXX" connecttimeout="20s" bridge="true" > <prompt> <audio src="Files/TransferOperator.wav"> </audio> </prompt> <fi...

Hi, I am using the code attached at the end of this topic to record a voicemail and to post it to our servers. Everything works fine, but there are days when some callers try 2-3 times to record a voicemail and still they get cut of after less then 10 seconds. Please advise. Sergiu <form id="voicema...

I set the fetchtimeou to maximum allowed value of 180s, the thing is even this value is not big enough to handle a call recording of 10 minutes to post to our webserver. Can I increase that value above 180s? can i split the recording somehow? Is teher any other solution that i might not be aware of?...

I implemented caching to 4 hours, I replaced a vxml file 12 hours ago, when i'm doing an outbound call and i look in the call log, the file comes from the cache and is not the updated version. The interesting part is that if i'm accessing regular IVR the file does not come from the caching(the first...

I just discovered that some big recording files didn't get posted because of fetchtimeout to low, I changed that but i was wondering if there is any place in Plum that saves these recordings, so i can manualy take the ones that I'm missing.

Thanks

I have an issue, i am using the following code snippet and the application hangs without raising any error: <option value="01" dtmf="01" accept="approximate">Certified Welder</option> <option value="02" dtmf="02" accept="approximate">Fan Maintenance</option> <option value="1" dtmf="1" accept="exact"...

I read a few posts about SSL and outgoing calls, and I understand that SSL is not supported for outbound.plumgroup.com, but my question is if I can I use SSL for thestart_url url?


Thanx

Is there any other way to achieve something like that? other tags?

Hi, that's the thing, i don't want to check for answering machine, but I want to make a transfer connection to a person if a person picks up or to his answering machine if he has something like that, i want to mimic the manual call, when i pick up the phone i dial a number, and if the preson doesn't...

Bellow is the code of start_url. As of now if nobody picks up 2122222222, and goes to voicemail, the system returns no answer, instead of connecting to the answering machine. How can I change this behavior? <?xml version="1.0"?> <vxml version="2.0" application="root.vxml"> <form id="transferOperator...

I have an issue with outbound calls, the scenario is like this: 1) call the operator 2)operator picks up 3)transfer to a member everithing works fine except if the member does not pick up, and the answering machine kicks in. The ioperator gets, member did not answer, but i would like to actualy go t...

Finally I realized i left apostrophes in attribute dest of tag transfer. it didn't throw an error but it didn't work.

Thanx again and sorry for all the trouble

I'm including the exact lines from the log files together with the vxml files: Attempting to fetch http://us.popproxy.plumgroup.com/plumvp/startpage.php?sessionID=000004%3b086%3b1226352092 <?xml version="1.0" ?> - <vxml version="2.0"> - <form> - <block> <var name="callee_type" expr="'answeringmachin...

this is the vxml file returned by the start_url after initiating an outbound call <?xml version="1.0"?> <vxml version="2.0" application="root.vxml"> <form id="transferOperator"> <block> <var name="Duration" expr="'0'"/> <assign name="CallId" /> <assign name="OutgoingId" /> <assign name="MenuId" expr...

I have a problem. I have this scenario fror outgoing call: step 1: call the operator step 2:operator picks up step 3: transfer the call to the user I want to use ani in the transfer tag for outgoing call and it doesn't work. When the system calls the operator, the ani works, so the operator sees the...