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Search found 5 matches

by lbattista
Fri Jan 23, 2009 4:20 pm
Forum: Plum iOn Q&A
Topic: hosted developer cross-linked accounts, outbound denied
Replies: 2
Views: 14125

hosted developer cross-linked accounts, outbound denied

3 developers at my company have developer accounts. We noticed that on any 1 when clicking on DeveloperTools->OutboundCalling that the system says "access denied" and the information for all 3 is the same to submit a request. Somehow they have been cross-linked? For the actual queuing of c...
by lbattista
Tue Dec 02, 2008 4:31 pm
Forum: Plum iOn Q&A
Topic: Clarification of call "attempt"
Replies: 5
Views: 9082

Can this attempt timeout be extended by support? 45 seconds seems to be on the fringe of a cell phone going to voicemail.
by lbattista
Tue Dec 02, 2008 8:48 am
Forum: Plum iOn Q&A
Topic: Clarification of call "attempt"
Replies: 5
Views: 9082

So how many rings/time before the system fails a call *attempt*?

This is the main question I have--for the attempt, not overall call.
by lbattista
Mon Dec 01, 2008 3:45 pm
Forum: Plum iOn Q&A
Topic: Clarification of call "attempt"
Replies: 5
Views: 9082

Clarification of call "attempt"

Recent testing of our Plum turnkey box uncovered that if a callee_type detection is not voice, the call attempt *can* be considered failed and requeued. It does not appear to always fail when callee_type is answeringmachine. Forgive me for not having a specific issue, but I had thought that the outb...
by lbattista
Mon Nov 24, 2008 1:40 pm
Forum: Plum DEV Q&A
Topic: issue with break element
Replies: 1
Views: 2417

issue with break element

Below is a test VXML of the same format we use for all our current outbound messages. The main message is repeated twice (in the case below, "If this message has been....") Without the <break> element, some people think the pause between repetitions is inadequate (too short.) However, once...