Plum IVR Support

Already did that, was just hoping that perhaps I might hear something here faster (or from someone else having a similar issue) so I'd at least know I'm not going crazy.

Andrew

We have been getting a bunch of calls from our customers stating that our calls are telling them that their studies are at the wrong location. When I look at the call log, everything looks as though it happened correctly (all the appropriate and correct prompts were played). The only thing I can thi...

Yes, I know that. I was just trying to illustrate my problem by putting everything together into as small a sample as possible. The root document for the form in question is: <?xml version="1.0"?> <vxml version="2.0"> <var name="varJobGUID"/> <var name="varLanguage"/> <var name="varFileName"/> <var ...

No, that's not what I meant. I have a catch event in a root document. I want to catch a hangup at any point in the script. I was just using the "FULLDATE" spot to illustrate what I had to do to get it to catch the hangup. Without the "dummy field" part, it will ignore the hangup that occurs there. I...

It seems to catch the event if I do this: <form id="fulldate"> <field name="dummy"> <grammar> [(Supercalifragilisticexpialidocious)] </grammar> <prompt bargein="false"> #FULLDATE# </prompt> <catch event="nomatch noinput"> <goto next="#reminder"/> </catch> </field> </form> But this seems like a hack ...

Okay, I seem to have solved my other issues with the errors in my previous post, however, I am still having trouble processing a disconnect. For some reason, the disconnect event is not even being thrown now. I'm hanging up while it's playing the "FULLDATE" prompt, but It continues on and tries to p...

I think I found at least part of the problem here. I had changed from using <subdialog> tags to <submit> tags in the <catch> spots because <subdialog> tags aren't supported there. However, when you use a <submit> tag, the server expects the variables to come in the "form" area rather than the "query...

I have the following code. The person hung up right after the #LOCATION# prompt. I expected it to then just hit the catch below that and do the submit so the server would process the data. But instead I got the error in the log shown below. I don't understand why it was trying to do so much after th...

I have times when I want to catch a disconnect event so I can do some processing on the server when the person hangs up before I got to a certain point (code below). After the #MACHINECLOSING# prompt is played, I'm then getting a "unexpected jump to dialog" error and/or a "Max Disconnect Count Excee...

That makes sense. I hadn't even thought of that. What I'm really trying to do is just listen for the end of someone's voicemail message after those prompts (I do something similar in another type of call, but bargein is set to false there anyway). I don't think this is going to work for me the same ...

Below is a snippet of my VXML file. In my root file I have the following line: <property name="inputmodes" value="dtmf"/> However, when it starts playing my audio files (the parts between the # signs are replaced before the VXML is returned from the server), it still allows a voice to interrupt. I o...

We have a call script that starts with a short message and a "challenge" question, asking a person to press "1". We have callee type detection turned off and use this method to determine if in fact a person or machine has answered the phone. If 5 seconds elapses and no one has pressed "1" (actually ...

The PLUM service allows you to set a result URL that gets called with certain information after an outbound call is completed. Is there any way to set it up so that a result URL is triggered after an INCOMING call is completed?

Thanks,

Andrew

I encountered a somewhat unusual and rare issue the other day. I made several outbound calls, and all but 2 went though without a hitch. I noticed the problem because I checked the PLUM recent call logs, and it made it appear as though 3 of my calls were over 2 minutes in length, indicating to me th...

I'm trying to play an audio file based on the filename I get back from a <subdialog>: <block> <assign name="varPrompt" expr="'IMPORTANT'"/> </block> <subdialog name="audiofile" namelist="varPrompt" src="audiofile.ashx"/> <audio expr="audiofile.varCompleteFileName"> Hello, this is Continuing Care cal...