We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Search found 19 matches

by melsullivan
Thu Sep 06, 2007 12:38 pm
Forum: Plum iOn Q&A
Topic: What is wrong with my mp3? "unrecoverable decoding erro
Replies: 6
Views: 9983

We have customers all over north america using the application on our site to record audio...I cannot control what browser/OS they are using. Besides, since the application resides on Windows 2000 box and regardless of client browser/OS, the encoding is always the same...why would there be any diffe...
by melsullivan
Thu Sep 06, 2007 12:15 pm
Forum: Plum iOn Q&A
Topic: What is wrong with my mp3? "unrecoverable decoding erro
Replies: 6
Views: 9983

Hi, The Vimas application records and encodes on the fly using LAME, so there is no intermediate un-encoded file for me to send you. The application parameters include the bitrate (set to 32 kB/s) and the frequency (22,050 Hz). It records in mono, not stereo, as you can see by checking the propertie...
by melsullivan
Thu Sep 06, 2007 9:10 am
Forum: Plum iOn Q&A
Topic: What is wrong with my mp3? "unrecoverable decoding erro
Replies: 6
Views: 9983

This file was recorded using Vimas Technologies MP3 recording Java applet and this tool uses LAME encoder under the hood to encode the file.

Thanks,

Melanie
by melsullivan
Wed Sep 05, 2007 5:56 pm
Forum: Plum iOn Q&A
Topic: What is wrong with my mp3? "unrecoverable decoding erro
Replies: 6
Views: 9983

What is wrong with my mp3? "unrecoverable decoding erro

Hi, I've got an mp3 file encoded to the specs on your site: 32 bits, 22.05 kHz, mono (1 channel) but it does not play - here is the error we get when we attempt to play it back over our phone system. MadDecoder::errorCallback() - unrecoverable decoding error 0x0235 (bad main_data_begin pointer) Can ...
by melsullivan
Fri Aug 03, 2007 11:29 am
Forum: Plum iOn Q&A
Topic: Failure during pvxPromptConvertCopySource
Replies: 6
Views: 9076

Thanks.

Was there any notice sent out to users after this change was made? I did not see anything, I had to hear about it from our customers...
by melsullivan
Fri Aug 03, 2007 10:03 am
Forum: Plum iOn Q&A
Topic: Failure during pvxPromptConvertCopySource
Replies: 6
Views: 9076

We are running on Windows.

Is there some way to detect which of our mp3 files are affected by this issue, other than trying to play them through voice xml?

Thanks,

Melanie Sullivan
by melsullivan
Fri Aug 03, 2007 9:39 am
Forum: Plum iOn Q&A
Topic: Failure during pvxPromptConvertCopySource
Replies: 6
Views: 9076

specific IVR error text is Failure during pvxPromptConvertCo

The specific IVR error text is:


Failure during pvxPromptConvertCopySource

Thanks.
by melsullivan
Fri Aug 03, 2007 9:38 am
Forum: Plum iOn Q&A
Topic: Failure during pvxPromptConvertCopySource
Replies: 6
Views: 9076

Failure during pvxPromptConvertCopySource

Hi,

I have seen these errors occur on all of our uploaded mp3 files, the format is as specified by the specs, but the files don't play and this error comes up in the logs. These files used to work.

Has something changed on the platform that could be causing this?

Thanks,

Melanie Sullivan
by melsullivan
Wed Jul 25, 2007 11:37 am
Forum: Plum DEV Q&A
Topic: Audio Recording Volume Discrepancies
Replies: 1
Views: 2626

Audio Recording Volume Discrepancies

Hello, Within our code we have a single "Record Audio" block of code that is used each time a user makes a recording. For certain types of recordings (ie the code is referenced from a particular block of code each time), the recording volume for one of our users is particularly low. If he accesses t...
by melsullivan
Wed Mar 28, 2007 4:41 pm
Forum: Plum iOn Q&A
Topic: Cell Phone session.telephone.ani not coming in
Replies: 15
Views: 44768

The question I still have s this - why can we see the correct ANI numbers coming in on the 3663 line but only not on the toll free ones? What is the difference in these?

Thanks,

Melanie Sullivan
by melsullivan
Thu Mar 22, 2007 9:46 am
Forum: Plum iOn Q&A
Topic: Cell Phone session.telephone.ani not coming in
Replies: 15
Views: 44768

Hello, We tested this with the following cell phone providers: Bell Rogers Telus All the caller IDs came through fine on the local (617) number but did not come through on the toll free number. In addition we have another client reporting the issue with an Aliant cell phone. We have not been able to...
by melsullivan
Mon Mar 19, 2007 8:43 am
Forum: Plum iOn Q&A
Topic: Cell Phone session.telephone.ani not coming in
Replies: 15
Views: 44768

Thank you! We will test it out and let you know.

Thanks,

Melanie Sullivan
by melsullivan
Wed Mar 14, 2007 11:15 am
Forum: Plum iOn Q&A
Topic: Cell Phone session.telephone.ani not coming in
Replies: 15
Views: 44768

Thanks...do you have any idea at all about time frames? Are we looking at days? Weeks? Months (heaven forbid!) Please let us know, we've got several deals hinging on this specific functionality. Also, are there any workaround at all that we could put in the code? Redirecting phone numbers? anything?...
by melsullivan
Thu Mar 01, 2007 1:48 pm
Forum: Plum iOn Q&A
Topic: Cell Phone session.telephone.ani not coming in
Replies: 15
Views: 44768

I still haven't heard back on this..what is the latest status?

Thanks!

Melanie Sullivan
by melsullivan
Wed Feb 21, 2007 9:46 am
Forum: Plum iOn Q&A
Topic: Cell Phone session.telephone.ani not coming in
Replies: 15
Views: 44768

Thanks - we're eagerly awaiting a reply on this issue - we have some pretty upset customers over the problem right now so a quick reply would be appreciated.

Thanks!

Melanie Sullivan