Plum IVR Support

Could you please help for the below issue: IVR transactions we have implemented in three languages 1. English 2. French and 3. Spanish. When user provide any wrong input it says " Sorry, I didn’t understand you " but for all languages it prompts in English only. As this prompt is handled by IVR syst...

Hi,

Our actual requirement is to prompt like "SUPER" 4-5-6-7.

Means only digits should be play as single,

Thanks for helping me here. I tried the below code to play audio file for momatch condition ,but didn't work.Still it prompts the default message.. Can we play an aduio file at this point? Please suggest. Also just for FYI that we are using AT&T Natural voice as an TTS Engine. <nomatch count=\"5\">"...

Thanks for your prompt reply.

Acutually the name is combination of character and digits like "SUPER 4567" etc.

Could you please suggest on this.

Below is the line of code used in our appication

<field name=\"newTransactionType\" type=\"digits?maxlength=1\">

if we enter the value for more then 1 digit it says "sorry i didn't understand" , i want that prompt in French language.

Please suggest me solution for the same.

Hi In my application digits are getting played in different way randomely. Like for prompt of for 5406 some times it says " Fifty Four Hundred six " and some time it says " Five Four O six ". Could you please how we we prompt this always as " Five Four O six ". Below is the sample code we are using:...

Hi Support, In my application if i provide the incorrect input it say " Sorry i didn't understand " and this being played by IVR system and not through our code. Recently we have changed our application for language selection means initially there is a language selection like 1 for french and 2 for ...

Thanks a lot , this works as expected.

Hi I am trying to pronounce the digit in French, for example digit "24" should be pronounce as "vingt-quatre" in French. Tried several ways but could not able to found exact solution for this. Below is the sample code which i tried. <prompt> <speak xml:lang="fr-fr"><voice name="Juliette" gender="fem...

Hi,

When I use audio tags to run the audio clips, can we control the speed for running the audio clip files.

Meaning can we slow down the current speed a bit as some of the messages are prompted a bit faster..

Thanks
vishal chavan