Plum IVR Support

How can each of our customers using IVR have their own local phone number to display on their patient's caller ID, right now they all show 866.232.7188?

I'm sorry, let me rephrase. We have a client with multiple outbound numbers. When sending calls, although one number is set to "Tom," and the program returns that the call was read by "Tom," a female voice was heard. Can you only set one voice engine per account, even across multiple outbound number...

Hello, One of our customer sites page is no longer showing the duration, response or the correct status information. This appeared to start sometime on the 29th (July) as a customer with 9:00 AM calls show this data, but another account that sent a call at 12:52 PM did not until 12:30 PM CST on the ...

Is it possible to use multiple voice engines on one account?

POS is having problems right now with background noise. Even with voice recognition turned off, the issue is still there…….I assume the system picks up the sound from key punches no matter what? Anyways, it looked like you could control the sound levels (Bargein and Silence Threshholds). Is this a G...

Will Cepstral Swift be added to the TTS demo site like AT&T and Nuance engines for testing? This would be very beneficial for End User to access and listen when picking out voices.

Can the system detect the difference between a cell phone and a land line? If so, can this information be passed to us for reporting purposes? Healthcare users require written consent before a cell phone can be used for IVR purposes therefore Healthcare providers must be able to distinguish between ...

Duration of message to cell phones is 2-3 times longer than land lines for the exact same message. Why is there such a difference between a Regular phone and a Cell phone? I am going to ask our developers if we experienced the same results here as well. POS also said they would provide results back ...