Plum IVR Support

what does this mean? i have an event that is fired when the user disconnects - is this affected by this message?

i have managed to convert the file to linear pcm and then to mp3 using lame but the quality is very poor, and if i use a VBR setting which improves the quality, then i have problems again with flash recognizing it i need to stream the mp3s with flash so they need to be decent quality and proper form...

i just tried this command line with sox and there is no w command
i tried without it and the file size is now huge...?

also lame is not really desktop software - it is an encoding algorithm - so it doesn't actually "use" the file, it just doesn't recognize the format so that it can convert it

ok that's fine if i am just converting a few files here and there - what if i want to convert files on the fly in my application and don't have access to a command line (i.e. in coldfusion) then those .wav files are pretty much useless to me. I now need to process one file twice in order to use it? ...

I've been reading a few posts concerning this and also info in the audio repository manual and it seems as if i should use audio/basic
if i save that as a .wav file will this have the proper format to convert to mp3?

I am posting my recordings as "audio/x-wav" in my application and saving them as .wav files on the server - they play fine - however when i then try to convert them using an mp3 encoder i always get an error, no matter which encoder i use, particularly with lame i also get an error when i try to imp...

well i didn't use js but i did something similar with my application in recording the time when they login and then again when they choose to disconnect or when the disconnect.hangup routine is triggered. this seems like a lot of 'patching' for something that is available in the session logs but not...

in what situations would caller ani not be available
i have noticed that in some cases the ani is an empty string and other times, for the same user, same location called from, it is there - could it be something to do with calling from a line within a company phone system or a cell phone?

i got it working :D for future reference for other coldfusion developers: i finally realized why i was having so many problems - coldfusion adds a ton of whitespace to the beginning of pages mainly due to the Application.cfm page that is processed - so i used cfsilent tags around all of my code - in...

how do i access the length of the actual call outside of the session logs. I want to record the length of the call when the user disconnects - is that possible?
is there some way to call a subdialog when the exit call is made or when the user just hangs up?

Here is the information you requested: note i have replaced the accountID it is returning with # signs but the value that would be returned is correct. The vxml document looks fine - however when you view source there is about 100 lines of whitespace before the first line - i have tried everything t...

Hello! I am trying to point my application DNIS to a remote file on my server and can open it and view it in the browser but when i click validate it says it can't find it. any reason for this? is there anything i should be doing specifically to make sure that calls (including subdialog) to my serve...

sorry i meant the getaccountID.vxml file - where will it reside?

ok thanks i'll try this once i get my application setup properly as i am just using the scratchpad for now. where does the verifyPIN.vxml file reside? on my own server? so it's not really calling a web service then - just a page that is posted to remotely? and how will it be executed properly by my ...

I had the same question actually... however if you go to another location to run a script or post variables - such as with php or perl or asp - then the application scope is gone. I read that if you use a submit or a data tag then the application scope gets re-initialized because the application roo...