Plum IVR Support

This one is nasty.

It appears there are serious issues when trying to access fax servers from inside a webservice (inside any other application it is fine). There is information about this on the web, but for completeness I would just mention - don't fax from a web-service unless you have to.

We need to do faxing based on the prompt option picked by the caller. Caller enters the fax number and it's captured in VXML and sent to web service call for faxing. Everything looks fine until the webservice written in VB.NET tries to connect to the faxserver. We are getting a "Access denied" error...

I don't know if it helps, but you can return an XMLDocument type if you are developing in .NET. This means you don't have to write a physical XML document, just return it in memory. Then, there is some sample javascript code given in the Plum Programmers Reference <data> tag for parsing and extracti...

Not too sure what to suggest I'm afraid You tried: <data name="domName" srcexpr="NiceName" method="post" /> already. You are sure that the web-address contained in 'NiceName' is accessible from the Plum box? Can you access it from any computer in your office? Also, did you ensure your webservice acc...

I don't know if it helps but: a) I notice you are passing a field as a parameter into your webservice. I had trouble with that approach and started to use <var>iables instead. Simply assign your field to the variable before passing to the webservice. e.g. <field name="f_ibm" type="digits"> ... <assi...

Thanks for that, that helps make things clearer. Could you please just clarify one last thing for me. We have a single form that users can navigate around; each user entry launchs a seperate sub-dialog (since the return value is required for furthur navigation.) The sub-dialogs are contained in sepe...

Thanks for that, I'll start looking at the log to see if I can figure something out. When you say ' Finally is the maximum number of times an event can be thrown within another event, the maximum value for this is 100. ', what does that mean exactly? I don't have any of my own defined events, just <...

Hi We have a telephony application that allows users to dictate information, rewind, fast forward, append or overwrite dictation. After this, users can then choose to finish what they have been doing and dictate some more information. When using this application for just over 20 minutes, our user wa...

Something else I forgot to add, (from ages ago! Doh!) These are simply notes to blow to help out anyone else who may be alive out there... Jack? Jack! When passing variables into a Web Service, the variables in vxml must match the web service ones exactly . I.e. In name, (case-sensitive); in their s...

Thank you for the reply, that was most helpful.

Much appreciated.

Thank you for the reply. I was wondering then, based on your reply, what the 'modal' attribute of the <record> tag does. In the programmers description it says: modal: (defaults to true) If this is false, all active dtmf grammars are turned on while recording, if the recording is terminated by dtmf ...

Hi I am a little confused with how to handle the telephone key presses during a <record>. I suspect I have something wrong somewhere. Basically, I have a set grammar. I only want users to be able to press those keys during a record (to stop recording); any other keypresses are to be ignored and reco...

That's true. But our customers will be exposed to PVP user interface. So we have to do testing to see whether any of the settings in PVP affects our implementation.

Since we are getting problems in specific areas and easily reproducible we like to figure out why this is happening.

Like to know what might be the situations were 'Immediate Shutdown' in PVP doesn't work We ran into 2 occasions where there is a problem. we could not figure out what might be causing it from our end. We couldn't figure out the time we might need to wait for terminating each line. 1) if 2 users log ...

Thanks for the reply. Unfortunately, the suggestions don't seem to work. Sometimes the blocks do not execute at all, (which includes the clear with a namelist). Also, some of my subdialogs are not entered, (perhaps because the conditions are not clear). I can repeat the problem easily now, and I hav...