Plum IVR Support

Should I be expecting a response from admin or support on this question? I have been, but I may have the wrong idea of the purpose of this forum.

I am using the following grammar with the intent of allowing bargein only from dtmf inputs, and not from extraneous noise. However, extraneous noise can still exceed the voice recognition threshold and barge in. <grammar type="application/x-jsgf" mode="dtmf"> [0][0](1|2|3|4|5|6|7|8|9|0|"#"|"*") </gr...

I would like to recognize commands of up to 3 keystrokes, with the possiblility of the first two commands as *. I am using the following grammar: <grammar type="application/x-jsgf" mode="dtmf"> ["*"]["*"](1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 0 | "#") </grammar> The * commands are seldom recognized. I...

Code that worked yesterday and even a few minutes ago is failing on Murrow. It still could be useful to have a location within plum support to send a message to your system maintainers, and to view a current status when it seems that there is a problem. Thanks again for your consideration.

Here is some additional info on voice coding, gained by detective work mostly. Microsoft SAPI TTS nominally generates a wav file with 16 bit linear coding at a sample rate of 22050 Hz. If you look inside the RIFF header for a wav file, the linear encoding is identified by audio format = 1. The plum ...

Can you post a current status message in the Plum Support site identifying Murrow's current availability? I have been developing on Murrow at odd hours of the night when I would have guessed that system loading would be low, and haven't been able to call in. A graphic identifying Murrow's current lo...

I found the reference to sox in another topic, and have given it a try. I think this will meet my needs. I would still enjoy your insight into strategies for uploading and making files available on the server. My sox solution is implemented via one more program interface and one more call, rather th...

I would like to upload voice files from VoiceXML to my server. I am getting close, but need some help. I use: <record name="message" beep="true" maxtime="10s" type="audio/x-wav" finalsilence="4000ms" dtmfterm="true"> to record. I use: <submit next="http://www.somedomain.com/vxml/base/RcdTest.php" me...

I found a nice exapmple of VoiceXML POST and php response in:
"playing back multiple audio files for numbers"
in this forum.

I think that my problem was in variable definition.

Here are a couple of code snippets: voiceXML code: <subdialog name="result" src="#getdriverslicense" namelist="myname"> <param name="birthday" expr="'February 10th, 1970'"/> <filled>You entered <value expr="result.drivelicense"/>. <submit next="http://prairieblue.com/vxml/base/TestResponse.php" meth...