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Search found 12 matches

by jhewitt
Fri Sep 15, 2017 6:59 pm
Forum: Plum iOn Q&A
Topic: Record user response
Replies: 10
Views: 12677

Re: Record user response

That's too bad. For what it's worth here is the log of the last test. Fri 15 Sep 2017 03:58:42.739 PM: Fetching Document: acknowledgePayment.php DocumentParser::FetchDocument(acknowledgePayment.php) Posted form data is URL encoded Attempting to fetch http://10.0.1.129/vxml/acknowledgePayment.php Fri...
by jhewitt
Fri Sep 15, 2017 12:06 pm
Forum: Plum iOn Q&A
Topic: Record user response
Replies: 10
Views: 12677

Re: Record user response

Obviously, I'm waiting until the end of the prompt because I did set bargein=false because it would work at ALL without doing so! As suggested earlier, I've been trying to adjust the below settings but haven't found a setting that is spot on and works. It is hit and miss and sometimes it is just wro...
by jhewitt
Thu Sep 14, 2017 1:57 pm
Forum: Plum iOn Q&A
Topic: Record user response
Replies: 10
Views: 12677

Re: Record user response

I'm still having issues with the IVR picking up voice responses correctly. Is there a way I can send you one of the voice files so you can hear it? This last one didn't hear yes the first time and the 2nd time it took it as no.

Thanks,
John
by jhewitt
Wed Sep 13, 2017 3:34 pm
Forum: Plum iOn Q&A
Topic: Record user response
Replies: 10
Views: 12677

Re: Record user response

The only way I have been able to ensure this works is to add bargein="false" to the prompt, other wise I just couldn't get it to work. I have the file being submitted to the server but wanted to make sure I have the raw file format correct? Rate = 8000 Hz 1 channel or mono Anything else I need to kn...
by jhewitt
Tue Sep 12, 2017 2:08 pm
Forum: Plum iOn Q&A
Topic: Voice Responce
Replies: 5
Views: 5898

Re: Voice Responce

Thanks, that is working.
by jhewitt
Tue Sep 12, 2017 1:04 pm
Forum: Plum iOn Q&A
Topic: Record user response
Replies: 10
Views: 12677

Re: Record user response

Thanks,

This seems to be working but the system is having problems recognizing me saying "Yes", I get an invalid entry. I got it to recognize "No" only after trying 5 different times, but no luck with "Yes".

Any ideas?

Thanks,
John
by jhewitt
Fri Sep 08, 2017 4:13 pm
Forum: Plum iOn Q&A
Topic: Voice Responce
Replies: 5
Views: 5898

Re: Voice Responce

So the correct setting for both options should be:

Code: Select all

<property name="inputmodes" value="dtmf+voice"/>
by jhewitt
Fri Sep 08, 2017 3:11 pm
Forum: Plum iOn Q&A
Topic: Voice Responce
Replies: 5
Views: 5898

Re: Voice Responce

I think I figure this out. It looks like in the root.php file it issues the below command which makes the system only respond to DTMF and not voice, correct?

Code: Select all

<property name="inputmodes" value="dtmf"/>
by jhewitt
Fri Sep 08, 2017 3:06 pm
Forum: Plum iOn Q&A
Topic: Record user response
Replies: 10
Views: 12677

Record user response

Hi, is there a way to record the user's response to a prompt? I have tried the below but it just causes an error. <property name="inputmodes" value="dtmf+voice"/> <var name="recorded_message"/> <form id="acct_status"> <record name="myrecording" type="audio/x-wav" maxtime="300s" finalsilence="30s" be...
by jhewitt
Wed Sep 06, 2017 4:39 pm
Forum: Plum iOn Q&A
Topic: Voice Responce
Replies: 5
Views: 5898

Voice Responce

Hi, We have an onsite system and was trying to use the <grammar> function with the "voice" option but it doesn't seem to work. The below example works if I press 1,2 or 3. But if I say anything nothing happens. Wondering if I'm doing something wrong or if we have this option enable in our onsite sys...
by jhewitt
Mon Jul 24, 2017 12:53 pm
Forum: Plum DEV Q&A
Topic: IIS Web server setup
Replies: 2
Views: 2890

Re: IIS Web server setup

Seam to have figured out some of the issues but stuck on the below error.

cURL ERROR "SSL certificate problem: unable to get local issuer certificate"
by jhewitt
Fri Jul 21, 2017 1:40 pm
Forum: Plum DEV Q&A
Topic: IIS Web server setup
Replies: 2
Views: 2890

IIS Web server setup

Hi, We are trying to configure a development web server for the IVR code developed by Plum. I have IIS and PHP 5.6.31 installed and working yet a call to the start.php page just generates the below error where the production server creates valid output. Are there any documents on how to configure II...