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Search found 3555 matches
- Wed Jan 22, 2020 12:56 pm
- Forum: Plum DEV Q&A
- Topic: Polly Voices Options
- Replies: 2
- Views: 20944
Re: Polly Voices Options
Hello, Absolutely! Polly is ready and in production for use, Polly is fully supported. We have not announced it yet however and will be making a larger announcement soon along with providing even more documentation in the coming weeks. At this time it cannot be set as the default and requires that y...
- Mon Jan 13, 2020 2:53 pm
- Forum: Plum DEV Q&A
- Topic: Some documentation pages are not loading content?
- Replies: 2
- Views: 20341
Re: Some documentation pages are not loading content?
Hi Ryan,
Our apologies for the delay - Thank you for bringing this to our attention. We have implemented a fix for our documentation site.
Let us know if you have any questions.
Regards,
Plum Support
Our apologies for the delay - Thank you for bringing this to our attention. We have implemented a fix for our documentation site.
Let us know if you have any questions.
Regards,
Plum Support
- Thu Jan 02, 2020 2:59 pm
- Forum: Plum DEV Q&A
- Topic: Set Default Language unless Switch Language
- Replies: 17
- Views: 257051
Re: Set Default Language unless Switch Language
Hello Shantelle,
Unfortunately 60 seconds is the maximum.
Here is our documentation on this resource: https://docs.plumvoice.com/dev/voicexml ... []=seconds
Regards,
Plum Support
Unfortunately 60 seconds is the maximum.
Here is our documentation on this resource: https://docs.plumvoice.com/dev/voicexml ... []=seconds
Regards,
Plum Support
- Thu Dec 19, 2019 1:46 pm
- Forum: Plum Fuse+ Q&A
- Topic: Fuse editor bug: Dropdown values are blank after saving
- Replies: 1
- Views: 18873
Re: Fuse editor bug: Dropdown values are blank after saving
Hello JR,
We have been able to reproduce this behaviour and our internal Dev team is investigating now.
Regards,
Plum Support
We have been able to reproduce this behaviour and our internal Dev team is investigating now.
Regards,
Plum Support
- Tue Dec 10, 2019 8:46 am
- Forum: Plum Fuse+ Q&A
- Topic: Reporting Attempts vs Connections
- Replies: 12
- Views: 45507
Re: Reporting Attempts vs Connections
Hello,
The issue has been fixed and a patch has been applied!
Please let us know if you see any other oddities.
Regards,
Plum Support
The issue has been fixed and a patch has been applied!
Please let us know if you see any other oddities.
Regards,
Plum Support
- Tue Nov 05, 2019 1:23 pm
- Forum: Plum Fuse+ Q&A
- Topic: SOAP request
- Replies: 3
- Views: 30042
Re: SOAP request
After some investigation, we have determined the root of the issue you're experiencing when calling SOAP web services is that your service is hosted via ASP.NET. By itself, hosting on ASP.NET is not an issue, as we have many other clients who are using ASP.NET without issue. However, our system does...
- Tue Oct 29, 2019 2:20 pm
- Forum: Plum Fuse+ Q&A
- Topic: Soap request does not parse our XML request
- Replies: 4
- Views: 40603
Re: Soap request does not parse our XML request
Hi Shelly, Our engineers are looking into this as a potential bug. Thank you for bringing this to our attention. We will address this in the normal course of our bug fix schedule. Regards, The Plum Voice Support Team Since I'm a new user and under some deadlines, I want to understand if you are tre...
- Mon Oct 28, 2019 3:58 pm
- Forum: Plum Fuse+ Q&A
- Topic: Soap request does not parse our XML request
- Replies: 4
- Views: 40603
Re: Soap request does not parse our XML request
Hi Shelly,
Our engineers are looking into this as a potential bug. Thank you for bringing this to our attention. We will address this in the normal course of our bug fix schedule.
Regards,
The Plum Voice Support Team
Our engineers are looking into this as a potential bug. Thank you for bringing this to our attention. We will address this in the normal course of our bug fix schedule.
Regards,
The Plum Voice Support Team
- Fri Oct 25, 2019 5:52 pm
- Forum: Plum Fuse+ Q&A
- Topic: SOAP request
- Replies: 3
- Views: 30042
Re: SOAP request
Hey Shelly,
We are reviewing your post now and are working on an answer with a Dev now, we will update you shortly.
Regards,
Plum Support
We are reviewing your post now and are working on an answer with a Dev now, we will update you shortly.
Regards,
Plum Support
- Fri Oct 25, 2019 3:02 pm
- Forum: Plum Fuse+ Q&A
- Topic: Soap request does not parse our XML request
- Replies: 4
- Views: 40603
Re: Soap request does not parse our XML request
Hello, Thank you for contacting our support forum and we look forward to being able to assist you. Also, we genuinely appreciate you providing additional examples to help us determine what may be going on. We're reviewing your request and are reviewing the examples that you have provided. Our team w...
- Tue Oct 22, 2019 8:26 am
- Forum: Plum Fuse+ Q&A
- Topic: Reporting Attempts vs Connections
- Replies: 12
- Views: 45507
Re: Reporting Attempts vs Connections
Hello!
Looking at our current time-line it appears that this fix is slated for release Mid December.
Regards,
Plum Support
Looking at our current time-line it appears that this fix is slated for release Mid December.
Regards,
Plum Support
- Fri Oct 18, 2019 6:01 pm
- Forum: Plum Fuse+ Q&A
- Topic: API Certificate Issue
- Replies: 1
- Views: 18981
Re: API Certificate Issue
Hello! We certainly want to help get you to the bottom of this. In order to provide you with additional assistance we'd like to get a better understanding of the context in which you're operating in. Would you mind sharing additional details so that our team can provide you with added guidance? Than...
- Mon Oct 07, 2019 9:42 am
- Forum: Plum DEV Q&A
- Topic: Long call recordings break the recording downloader
- Replies: 1
- Views: 19378
Re: Long call recordings break the recording downloader
Updating this thread to say client has submitted support ticket directly with the Plum Support team.
Support confirmed this was a platform level issue and is working directly with client to provide updates.
Platform team informs us that the ETA for this fix will be in Q1.
Support confirmed this was a platform level issue and is working directly with client to provide updates.
Platform team informs us that the ETA for this fix will be in Q1.
- Mon Oct 07, 2019 9:39 am
- Forum: Plum Fuse+ Q&A
- Topic: TTS Speaking Rate
- Replies: 1
- Views: 19008
Re: TTS Speaking Rate
Hi Alisa,
Great question! Unfortunately that is not a feature in Fuse+ at this time. Our DEV tool is more sophisticated and allows for more granular control over features in applications, for example the TTS speed.
Please let us know if we can assist with anything else!
Best,
Plum Support
Great question! Unfortunately that is not a feature in Fuse+ at this time. Our DEV tool is more sophisticated and allows for more granular control over features in applications, for example the TTS speed.
Please let us know if we can assist with anything else!
Best,
Plum Support
- Fri Oct 04, 2019 6:44 am
- Forum: Plum Fuse+ Q&A
- Topic: Rest Json syntax
- Replies: 2
- Views: 21089
Re: Rest Json syntax
Hi Alisa, Thank you for your patience- we've tried looking into your account for associated logs and testing things ourselves to recreate the issue but have been unsuccessful so far. Everything appears to be working as expected - can you kindly elaborate on what you mean by unsuccessful? Thank you, ...