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Search found 38 matches

by jparnell
Thu May 16, 2019 7:12 pm
Forum: Plum DEV Q&A
Topic: Some SMS messages not getting sent
Replies: 5
Views: 3389

Some SMS messages not getting sent

Hello, We have encountered a strange issue. We are attempting to send the following string as SMS (without the quotes): "MedImpact Direct: You have 3 new prescription(s). Reply FILL ALL to fill all. Reply LIST for drug names. HELP for info. STOP to opt out." Something about this message is causing a...
by jparnell
Wed May 01, 2019 11:20 am
Forum: Plum DEV Q&A
Topic: SMS "HELP" is not sent to our API endpoint
Replies: 3
Views: 3033

Re: SMS "HELP" is not sent to our API endpoint

Thank you for your reply. The simplest resolution would be if the HELP keyword could be passed to our API endpoint, so we can send the consumer an additional message which we can customize. CTIA’s Short Code Monitoring Handbook requires the following (pg. 4): A.3 CUSTOMER CARE Customer care contact ...
by jparnell
Tue Apr 30, 2019 2:08 pm
Forum: Plum DEV Q&A
Topic: SMS "HELP" is not sent to our API endpoint
Replies: 3
Views: 3033

SMS "HELP" is not sent to our API endpoint

Hello, our team encountered another undocumented behavior. We are working to meet the CTIA’s best industry practices for text messaging, which includes guidance for supporting STOP and HELP keywords. We’ve observed that users who send the keyword HELP will receive this message: “Reply STOP to unsubs...
by jparnell
Wed Apr 24, 2019 4:10 pm
Forum: Plum DEV Q&A
Topic: Configuring SMS replies to our API requires authentication
Replies: 3
Views: 2776

Re: Configuring SMS replies to our API requires authenticati

Hi there, thanks for your reply. I might not have been clear in my request, I'll try to rephrase. We need to configure Plum Dev to send text messages to our API endpoint. For example, a user sends a text message to a Plum SMS number, and Plum forwards that to our API. We're logging into Plum Dev and...
by jparnell
Wed Apr 24, 2019 1:21 pm
Forum: Plum DEV Q&A
Topic: Configuring SMS replies to our API requires authentication
Replies: 3
Views: 2776

Configuring SMS replies to our API requires authentication

Hello,

We are using the Plum Dev portal to set up SMS replies to be sent to our API. However, our API requires basic HTTP authentication. How can we define header params or basic authentication for the API configuration?

Thanks!
by jparnell
Wed Apr 24, 2019 12:27 pm
Forum: Plum Fuse+ Q&A
Topic: Post-Call Webservice - can it include Call_id?
Replies: 2
Views: 2848

Re: Post-Call Webservice - can it include Call_id?

Ok, thanks very much for your reply.
by jparnell
Tue Apr 23, 2019 10:40 am
Forum: Plum Fuse+ Q&A
Topic: Post-Call Webservice - can it include Call_id?
Replies: 2
Views: 2848

Post-Call Webservice - can it include Call_id?

We are looking at ways to receive a few additional variables from the result of a call execution. We need this to determine if a given call should be reattempted or not. I understand that Plum communicates call execution variables in the following ways: • Post-attempt, via API call to whatever API w...
by jparnell
Mon Apr 22, 2019 3:24 pm
Forum: Plum DEV Q&A
Topic: line break in outbound text message in Plumdev
Replies: 5
Views: 4636

Re: line break in outbound text message in Plumdev

Just an update, the solution worked! Thanks for your assistance.
by jparnell
Mon Apr 22, 2019 12:23 pm
Forum: Plum DEV Q&A
Topic: line break in outbound text message in Plumdev
Replies: 5
Views: 4636

Re: line break in outbound text message in Plumdev

Hello, I am also interested in using line wraps in outbound SMS messages. I'm including \n in the message but it sends a visible "\n" to the end user. Is there something else I can try?

Thanks,
J.R. Parnell
by jparnell
Thu Apr 04, 2019 6:54 pm
Forum: Plum Fuse+ Q&A
Topic: Handling Fuse+ Server & Call Center Timezone Differences
Replies: 1
Views: 2360

Handling Fuse+ Server & Call Center Timezone Differences

Hello, I'm looking to resolve timezone differences between plum fuse+ and live agent timezone availability. From what I can tell, via a JavaScript module that the server is in Eastern Timezone which differs from the timezone of our call center. Couple of questions: - Can we depend on the server alwa...
by jparnell
Thu Mar 21, 2019 11:33 am
Forum: Plum Fuse+ Q&A
Topic: Testing - QA / Production
Replies: 4
Views: 4391

Re: Testing - QA / Production

Excellent, thank you!
by jparnell
Wed Mar 20, 2019 6:42 pm
Forum: Plum Fuse+ Q&A
Topic: Testing - QA / Production
Replies: 4
Views: 4391

Re: Testing - QA / Production

Hi there, Our team is thinking about our testing and release process. One concern I have is promoting a revision from a "QA" deployment to a "Stage" and then "Prod" deployment. Assuming I want the application and deployment id's to stay the same (to prevent work on the back-end), opening the correct...
by jparnell
Wed Feb 06, 2019 1:09 pm
Forum: Plum Fuse+ Q&A
Topic: Voice Trends for A/B split tests
Replies: 3
Views: 3361

Re: Voice Trends for A/B split tests

Got it - thanks.
by jparnell
Fri Feb 01, 2019 12:48 pm
Forum: Plum Fuse+ Q&A
Topic: Voice Trends for A/B split tests
Replies: 3
Views: 3361

Re: Voice Trends for A/B split tests

Good morning,
Just following up on this inquiry, and hoping for a response from Plum support. Thanks!
by jparnell
Mon Jan 28, 2019 4:13 pm
Forum: Plum Fuse+ Q&A
Topic: Voice Trends for A/B split tests
Replies: 3
Views: 3361

Voice Trends for A/B split tests

Hello, I see that Voice Trends can be used for running A/B script tests, and I was wondering the best way to accomplish this. How can I select a certain date range, and see the difference between test A compared to test B? Note, I explored all documentation but I didn't see any guidance on this. Tha...