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Search found 3555 matches

by support
Fri Sep 13, 2019 12:10 pm
Forum: Plum Fuse+ Q&A
Topic: Calls / Call Logs By Application or Dest Number
Replies: 2
Views: 2052

Re: Calls / Call Logs By Application or Dest Number

Hi! Thanks for reaching out. You bring up a good question. Our understanding is that you're wanting to know if you can use our API to call logs for a specific application? The best resource that we can point you to is located here: https://www.plumvoice.com/docs/fuse/apis#fetching-calls This provide...
by support
Thu Sep 12, 2019 7:28 am
Forum: Plum DEV Q&A
Topic: Epoch TimeZone
Replies: 1
Views: 1754

Re: Epoch TimeZone

Hello bdowney!

You are correct, the time zone is in GMT/UTC. Hope this helps!

Plum Support
by support
Thu Sep 12, 2019 7:24 am
Forum: Plum DEV Q&A
Topic: W3.org VXML Schema Inaccessible
Replies: 2
Views: 1872

Re: W3.org VXML Schema Inaccessible

Glad that worked itself out!
by support
Wed Aug 28, 2019 11:16 am
Forum: Plum DEV Q&A
Topic: Spanish Grammar Recognition
Replies: 3
Views: 2161

Re: Spanish Grammar Recognition

We were able to get a match using the following:

<item>C.P.L.</item>

Please give this a try and let us know if you still have any issues.
by support
Mon Aug 26, 2019 10:54 am
Forum: Plum DEV Q&A
Topic: Spanish Grammar Recognition
Replies: 3
Views: 2161

Re: Spanish Grammar Recognition

Thanks for your question. We'll be happy to help as best we can.

What is the actual Spanish phrase that should match the prompt?
by support
Mon Aug 12, 2019 9:23 am
Forum: Plum DEV Q&A
Topic: Maintenance Message
Replies: 4
Views: 4694

Re: Maintenance Message

Hi ajain,

What is your email associated with your account? We were unable to locate you.

Thank you
Plum Support
by support
Mon Aug 12, 2019 9:22 am
Forum: Plum DEV Q&A
Topic: SMS JSON Outbound - "error":"missing POST parameter \"to\""
Replies: 5
Views: 6663

Re: SMS JSON Outbound - "error":"missing POST parameter \"to

Hi ajain, In order to use our SMS tools, you do need to be a registered client with Plum Voice. We were unable to locate a company profile in our records with company imensosoftware nor anyone using your email. Please reach out to our sales team if you are interested in our SMS tools. Thank you! Plu...
by support
Thu Aug 08, 2019 9:19 am
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 5130

Re: Reporting Attempts vs Connections

Hello jparnell,

Good question- this is slated to be included in the next release of Fuse+. This release doesn't have a set exact date but the goal is to have that implemented this Q4 this year. Hope this helpful for now but keep an eye out for news of the next release!

Thank you,
Plum Support
by support
Fri Jul 12, 2019 10:46 am
Forum: Plum Fuse+ Q&A
Topic: Rest API Post call errors
Replies: 1
Views: 2003

Re: Rest API Post call errors

Hi ccnamlam, It looks like after looking at the log (https://fuse.plumvoice.com/logs/call_log/300053;012;1562604924/5082120502/8667032270/0/1562604955) we see that you got a 403 with your own URL. We recommend checking that server request because you're likely missing something. With regards to the ...
by support
Fri Jul 12, 2019 9:16 am
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 5130

Re: Reporting Attempts vs Connections

Hi JR, Aha, thanks for the clarification on that- we understand the ask now. We did test in VoiceTrends and determined that the reason we're only displaying successful attempts is due to the date range. It filters out the failed calls because the start time is "--". When looking at the details, it's...
by support
Fri Jun 28, 2019 3:52 pm
Forum: Plum Fuse+ Q&A
Topic: Calls not being received
Replies: 7
Views: 5532

Re: Calls not being received

Hi roadmusic,

Great question- have you tried queuing the calls this way:
tel:13472550011;ani=6177123000

Those are example numbers above. This actually is supported when calls are queued using the tel URL format. Please let us know if this works!

Regards,
Plum Support
by support
Fri Jun 28, 2019 3:34 pm
Forum: Plum DEV Q&A
Topic: Nuance ASR Support
Replies: 3
Views: 2474

Re: Nuance ASR Support

Hi luckyllama, Great question- happy to do so! Though, exact details are limited at this time. However, yes, we absolutely do have plans to upgrade the ASR engines to include more modern options since this is a frequently-requested feature and we do want to listen to our user-base! Stay tuned for ad...
by support
Tue Jun 25, 2019 12:38 pm
Forum: Plum DEV Q&A
Topic: Private Values for Analyitics
Replies: 1
Views: 2084

Re: Private Values for Analyitics

Hello! You bring up a good question. In the past we've written a guide on this particular topic which can be found here: https://www.plumvoice.com/docs/dev/voicexml:properties:logging?s[]=private Based on the information present in that document, there isn't necessarily anything unusual about the wa...
by support
Tue Jun 25, 2019 12:30 pm
Forum: Plum DEV Q&A
Topic: VXML Record
Replies: 1
Views: 2033

Re: VXML Record

Hi Brian! We noticed your request come in through our regular support channel as opposed to the forum. We certainly want to make sure you get the assistance that you need. We will continue our correspondence through that other channel. As always, if you do have additional questions or concerns, plea...
by support
Tue Jun 25, 2019 12:09 pm
Forum: Plum DEV Q&A
Topic: VXML Record and Expect 100-continue
Replies: 1
Views: 2037

Re: VXML Record and Expect 100-continue

Hello from Plum Voice, We understand that you may have reached out to our support staff via another medium and wanted to make sure that you're taken care of. If you have any outstanding questions or concerns regarding this particular point, we will reply via the other inquiry that you may have provi...