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Search found 3555 matches

by support
Fri Apr 05, 2019 8:12 am
Forum: Plum Fuse+ Q&A
Topic: Fuse --> Fuse+
Replies: 1
Views: 2192

Re: Fuse --> Fuse+

Hi,

For the answer to this question can you please reach out to your account manager.

Regards,
Plum Support
by support
Thu Apr 04, 2019 9:32 am
Forum: Plum DEV Q&A
Topic: Unexpected result returned from grammar
Replies: 8
Views: 3558

Re: Unexpected result returned from grammar

Hi, Can you provide samples of utterance not being properly recognized? We have been unable to recreate this behavior. There shouldn't be any major differences between the ASR Engines with regards to accuracy and multilingual support. We have also noticed that our documentation on these engines is l...
by support
Thu Apr 04, 2019 8:53 am
Forum: Plum Fuse+ Q&A
Topic: Asigning new variables
Replies: 3
Views: 2653

Re: Asigning new variables

Hi,

Thank you for reaching out.
Can you specify which language you are attempting to make the API call in?

Regards,
Plum Support
by support
Wed Apr 03, 2019 1:31 pm
Forum: Plum DEV Q&A
Topic: Unexpected result returned from grammar
Replies: 8
Views: 3558

Re: Unexpected result returned from grammar

Hi,

We were able to reproduce this issue with the ASR Engine set to Nuance Recognizer 9.
We suggest changing your application configuration so the ASR Engine is Nuance OSR 3.0.
Please test and let us know if this resolves the issue.

Regards,
Plum Support
by support
Wed Apr 03, 2019 10:04 am
Forum: Plum DEV Q&A
Topic: Unexpected result returned from grammar
Replies: 8
Views: 3558

Re: Unexpected result returned from grammar

Hi, Thank you for reaching out. When we run your code, we see this returned in the log: LOCAL: confidence: 0.783 LOCAL: utterance: llama LOCAL: interpretation: {id:llama lang:es} LOCAL: confidence: 0.165 LOCAL: utterance: lámpara LOCAL: interpretation: {id:lámpara lang:es} We have not been able to...
by support
Wed Mar 27, 2019 9:52 am
Forum: Plum DEV Q&A
Topic: French accent mark
Replies: 10
Views: 4455

Re: French accent mark

Hello,

We believe the root issue is the amount of "'" within each individual prompt.
This can be avoided by limiting the use to 2-3 per prompt.
We apologize for this inconvenience.

Regards,
Plum Support
by support
Wed Mar 27, 2019 8:22 am
Forum: Plum DEV Q&A
Topic: ASR Engine & TFNs
Replies: 4
Views: 3187

Re: ASR Engine & TFNs

Hello,

We received your support ticket and responded to your questions there.

Regards,
Plum Support
by support
Tue Mar 26, 2019 8:34 am
Forum: Plum DEV Q&A
Topic: French accent mark
Replies: 10
Views: 4455

Re: French accent mark

Hello, In the short term we would recommend breaking up your code like this: <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt bargein = "false"> <speak xml:lang="fr-FR"> <prosody rate="-8%"> <voice name="Virginie"> Vous avez choisi de participer au tirage à l'orignal ,,, Pour a...
by support
Mon Mar 25, 2019 3:01 pm
Forum: Plum DEV Q&A
Topic: French accent mark
Replies: 10
Views: 4455

Re: French accent mark

Hello, After further testing we have determined that this is a limitation of the RealSpeak TTS engine. We have tested your code with Vocalizer 6, a newer Nuance TTS engine that has similar characteristics, and have not experienced any issues. We are currently alpha testing Vocalizer 6 within our inf...
by support
Fri Mar 22, 2019 3:23 pm
Forum: Plum DEV Q&A
Topic: French accent mark
Replies: 10
Views: 4455

Re: French accent mark

Hello,

Our engineers are looking into this.
We will keep you updated on this issue.

Regards,
Plum Support
by support
Thu Mar 21, 2019 8:01 am
Forum: Plum Fuse+ Q&A
Topic: Testing - QA / Production
Replies: 4
Views: 4019

Re: Testing - QA / Production

Hello,

We appreciate your input and believe this would be convenient and helpful within our platform.
We requested this as a feature request to our development team.
Currently there is no timeline for the feature request but we will let you know when we have one.

Regards,
Plum Support
by support
Wed Mar 20, 2019 10:53 am
Forum: Plum DEV Q&A
Topic: Property 'recordcall' not recording part of the call
Replies: 8
Views: 5159

Re: Property 'recordcall' not recording part of the call

Hello, Thank you for the detailed explanation. Unfortunately, our platform is currently configured to automatically truncate the whitespaces within recordings to help keep file sizes manageable. We have never received a request like your specific use case before with a need to keep all whitespaces w...
by support
Thu Mar 14, 2019 9:51 am
Forum: Plum DEV Q&A
Topic: Property 'recordcall' not recording part of the call
Replies: 8
Views: 5159

Re: Property 'recordcall' not recording part of the call

Hello, To further investigate this issue we would like to know what the use case is for this situation. In most cases this audio is just used as hold music, because it only plays when the fetch does not occur quickly. Is this how you are using it? If so, why would you like this audio to be recorded?...
by support
Wed Mar 13, 2019 3:23 pm
Forum: Plum DEV Q&A
Topic: Property 'recordcall' not recording part of the call
Replies: 8
Views: 5159

Re: Property 'recordcall' not recording part of the call

Hello,

Our engineers are still working towards a resolution.
We will keep you updated on this issue.

Regards,
Plum Support
by support
Mon Mar 11, 2019 10:35 am
Forum: Plum DEV Q&A
Topic: Property 'recordcall' not recording part of the call
Replies: 8
Views: 5159

Re: Property 'recordcall' not recording part of the call

Hello, We believe this problem can be solved by using the <record> tag, instead of the "recordcall" property, as this should allow you to record audio files as well. We recommend wrapping the code you want to record like such: <record name="myrecording"> * insert code here * </record>. Please refer ...