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Search found 3555 matches
- Fri Mar 08, 2019 1:23 pm
- Forum: Plum DEV Q&A
- Topic: Property 'recordcall' not recording part of the call
- Replies: 8
- Views: 17172
Re: Property 'recordcall' not recording part of the call
Hello, We believe the problem to be that the value for the property, "recordcallappend", found in the AppRoot.php, is set to "false", and should instead, be set to "true". If this property is set to true when call recording transitions from disabled to enabled, any previous call recorded audio will ...
- Thu Mar 07, 2019 10:17 am
- Forum: Plum Fuse+ Q&A
- Topic: OAuth Support for REST APIs
- Replies: 1
- Views: 10712
Re: OAuth Support for REST APIs
Hello, Currently OAuth is available only on the Fuse+ platform for Stripe integration. Documentation for it can be found here: https://www.plumvoice.com/docs/fuse/my-account Our Dev platform only supports Basic Auth, and we do not currently have a timeline for when OAuth will be available on it. If ...
- Thu Mar 07, 2019 8:55 am
- Forum: Plum DEV Q&A
- Topic: ASR Engine & TFNs
- Replies: 4
- Views: 12127
Re: ASR Engine & TFNs
Hello,
1. For provisioning questions please contact our provisioning department at provisioning@plumgroup.com.
2. For ASR Engines we support Nuance OSR 3.0.
If you have any further questions please reach back out!
Regards,
Plum Support
1. For provisioning questions please contact our provisioning department at provisioning@plumgroup.com.
2. For ASR Engines we support Nuance OSR 3.0.
If you have any further questions please reach back out!
Regards,
Plum Support
- Mon Mar 04, 2019 3:47 pm
- Forum: Plum DEV Q&A
- Topic: Recording Turned on message coming up intermittently
- Replies: 3
- Views: 11829
Re: Recording Turned on message coming up intermittently
Hello,
No problem. Glad to hear the issue has been resolved. Please let us know if you have any further questions.
Regards,
Plum Support
No problem. Glad to hear the issue has been resolved. Please let us know if you have any further questions.
Regards,
Plum Support
- Tue Feb 26, 2019 5:26 pm
- Forum: Plum DEV Q&A
- Topic: Recording Turned on message coming up intermittently
- Replies: 3
- Views: 11829
Re: Recording Turned on message coming up intermittently
Hello, We were able to reproduce a portion of the issues you have described. With some phones, the call asks us to enter credit card number repeatedly. We have not come across any instance where we hear "Recording Turned On" during our testing. To help us further investigate, could you answer the fo...
- Mon Feb 25, 2019 9:52 am
- Forum: Plum DEV Q&A
- Topic: French accent mark
- Replies: 10
- Views: 18224
Re: French accent mark
Hi, There are a few different ways you can go about escaping a ' when assigning a prompt to a variable. First, you can define your attributes with double quotes, and include your prompt in single quotes with the ' escaped: <var name="waitPrompt" expr="'Pour acheter votre permis de chasse au chevreui...
- Mon Feb 25, 2019 9:06 am
- Forum: Plum DEV Q&A
- Topic: delaying time-out window
- Replies: 1
- Views: 10153
Re: delaying time-out window
Hello,
Yes, it is possible to adjust the 3-second time out for a specific IVR system. Please refer to the documentation here: https://www.plumvoice.com/docs/dev/voic ... es:timeout. Please let us know if you have any further questions.
Regards,
Plum Support
Yes, it is possible to adjust the 3-second time out for a specific IVR system. Please refer to the documentation here: https://www.plumvoice.com/docs/dev/voic ... es:timeout. Please let us know if you have any further questions.
Regards,
Plum Support
- Wed Feb 20, 2019 10:08 am
- Forum: Plum DEV Q&A
- Topic: French accent mark
- Replies: 10
- Views: 18224
Re: French accent mark
Hello, Rather than escaping the apostrophe/accent mark like "l\'unité", we would recommend you instead replace every instance of ' with ' -- this is the best way to ensure that your prompts will be pronounced correctly every time. Please let us know if you have any further questions. Regards, P...
- Wed Feb 20, 2019 10:03 am
- Forum: Plum Fuse+ Q&A
- Topic: Move transmitter location on module
- Replies: 2
- Views: 10608
Re: Move transmitter location on module
Hello,
You are able to move the transmitter from the right side of the module to the left (or vice versa) by double clicking on the dot. Please let us know if you have any further questions.
Regards,
Support
You are able to move the transmitter from the right side of the module to the left (or vice versa) by double clicking on the dot. Please let us know if you have any further questions.
Regards,
Support
- Tue Feb 05, 2019 6:25 pm
- Forum: Plum Fuse+ Q&A
- Topic: Voice Trends for A/B split tests
- Replies: 3
- Views: 11015
Re: Voice Trends for A/B split tests
Hello, We apologize for the delay in the reply. Please see below for our response: To compare the data/results, you can use the compare date function to overlay that data and see if your change on a certain date actually helped with the test numbers. For example, you can run an application for a mon...
- Tue Feb 05, 2019 12:33 pm
- Forum: Plum DEV Q&A
- Topic: Set Default Language unless Switch Language
- Replies: 17
- Views: 242694
Re: Set Default Language unless Switch Language
Hi, The timeout length can be set with the addition of: <property name="timeout" value="60s"/> The longest supported length is still 60 seconds though. As previously stated we have added this to our list of feature requests to evaluate but there is currently no plan to increase this limit. Regards, ...
- Wed Jan 30, 2019 9:55 am
- Forum: Plum DEV Q&A
- Topic: JSP exmaple for record and saving .wav file
- Replies: 1
- Views: 10026
Re: JSP exmaple for record and saving .wav file
Hi dsingh09, What you are trying to do is possible, you can record and save a .wav file using JSP. Within this forum we do try and focus on VXML and PHP though, so we do not have any sample JSP code to provide. If you have any further questions related to VXML or PHP within your application please f...
- Mon Jan 14, 2019 9:33 am
- Forum: Plum Fuse+ Q&A
- Topic: Is there any way for capturing cookies?
- Replies: 10
- Views: 19012
Re: Is there any way for capturing cookies?
Hi,
An additional patch has been deployed for PCI environment. Please let us know if you need any further assistance.
Regards,
Plum Support
An additional patch has been deployed for PCI environment. Please let us know if you need any further assistance.
Regards,
Plum Support
- Fri Jan 11, 2019 2:51 pm
- Forum: Plum Fuse+ Q&A
- Topic: How to get Plum application name as a variable?
- Replies: 3
- Views: 12171
Re: How to get Plum application name as a variable?
Hi Jeff,
Yes, that is correct!
Regards,
Plum Support
Yes, that is correct!
Regards,
Plum Support
- Fri Dec 21, 2018 4:46 pm
- Forum: Plum DEV Q&A
- Topic: API credentials not working
- Replies: 6
- Views: 14630
Re: API credentials not working
Hi,
We tried to reproduce this issue from your account but our message was sent successfully. Could you provide an example of how you are calling the API so we can investigate further?
Regards,
Plum Support
We tried to reproduce this issue from your account but our message was sent successfully. Could you provide an example of how you are calling the API so we can investigate further?
Regards,
Plum Support