Plum Survey Q&A

We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Moderators: admin, support

New Topic

116 topics

Topics

Replies

Views

Last post

Plum IVR Survey online documentation available

Last post by support « Fri Apr 17, 2009 11:33 pm

by support » Fri Apr 17, 2009 11:33 pm

0 Replies

17142 Views

Last post by support
Fri Apr 17, 2009 11:33 pm
Prompting customers to press '10'

Last post by EIGEF « Mon Oct 01, 2018 12:14 pm
Replies: 2
by EIGEF » Mon Oct 01, 2018 11:35 am

2 Replies

8064 Views

Last post by EIGEF
Mon Oct 01, 2018 12:14 pm
IVR Survey on 0-10 Scale

Last post by support « Wed Jun 13, 2018 11:57 am
Replies: 3
by EIGEF » Tue Jun 12, 2018 12:34 pm

3 Replies

4382 Views

Last post by support
Wed Jun 13, 2018 11:57 am
Skip Logic - Repeating the same question

Last post by Dominguez4444 « Thu May 04, 2017 2:16 pm
Replies: 2
by Dominguez4444 » Wed May 03, 2017 3:40 pm

2 Replies

6253 Views

Last post by Dominguez4444
Thu May 04, 2017 2:16 pm
audio files voice not coming

Last post by bmreddyrs « Thu Mar 09, 2017 1:28 am
Replies: 75
by bmreddyrs » Fri Jun 03, 2016 7:27 am
1

2

3

4

5

6
75 Replies

113844 Views

Last post by bmreddyrs
Thu Mar 09, 2017 1:28 am
Error getting to Survey

Last post by admin « Fri Dec 16, 2016 4:08 pm
Replies: 1
by keshs3 » Thu Dec 15, 2016 11:59 am

1 Replies

6125 Views

Last post by admin
Fri Dec 16, 2016 4:08 pm
asp.net application not working

Last post by keshs3 « Thu Dec 15, 2016 11:52 pm

by keshs3 » Thu Dec 15, 2016 11:52 pm

0 Replies

7001 Views

Last post by keshs3
Thu Dec 15, 2016 11:52 pm
Plumvoice not picking up my vxml file

Last post by support « Fri Sep 04, 2015 11:25 am
Replies: 1
by tarencer » Fri Sep 04, 2015 1:40 am

1 Replies

19838 Views

Last post by support
Fri Sep 04, 2015 11:25 am
Call is not connected for survey

Last post by support « Thu Jun 18, 2015 10:31 am
Replies: 1
by reargelt » Wed Jun 17, 2015 10:24 pm

1 Replies

13701 Views

Last post by support
Thu Jun 18, 2015 10:31 am
Plum Survey Questions

Last post by support « Wed Jun 10, 2015 1:46 pm
Replies: 5
by SanofiPasteur » Mon Jun 08, 2015 2:12 pm

5 Replies

17627 Views

Last post by support
Wed Jun 10, 2015 1:46 pm
Ringtone After Recorded Survey

Last post by support « Wed Apr 29, 2015 8:41 am
Replies: 1
by Maria.Gannon » Tue Apr 28, 2015 8:03 am

1 Replies

11285 Views

Last post by support
Wed Apr 29, 2015 8:41 am
Cisco Switch Agent to Respondent Transfer Issue

Last post by michaeltimothyallen « Fri Oct 03, 2014 1:37 pm
Replies: 2
by michaeltimothyallen » Fri Oct 03, 2014 8:59 am

2 Replies

28987 Views

Last post by michaeltimothyallen
Fri Oct 03, 2014 1:37 pm
Glitch with Skip Logic and Comments prompt

Last post by support « Thu Nov 07, 2013 11:18 am

by support » Thu Nov 07, 2013 11:18 am

0 Replies

20647 Views

Last post by support
Thu Nov 07, 2013 11:18 am
Skip Logic

Last post by support « Tue Sep 10, 2013 1:29 pm
Replies: 6
by rlevine » Fri Dec 03, 2010 6:00 pm

6 Replies

29535 Views

Last post by support
Tue Sep 10, 2013 1:29 pm
Ergonomics of audio file uploads

Last post by support « Fri Sep 06, 2013 8:09 am
Replies: 1
by roricka » Fri Sep 06, 2013 4:36 am

1 Replies

14634 Views

Last post by support
Fri Sep 06, 2013 8:09 am
Burn Rate of Sample

Last post by support « Thu Jun 20, 2013 12:50 pm
Replies: 1
by gregoryclark » Thu Jun 20, 2013 11:18 am

1 Replies

23923 Views

Last post by support
Thu Jun 20, 2013 12:50 pm
TTS and Built In Prompts

Last post by support « Tue Jun 18, 2013 12:07 pm
Replies: 1
by gregoryclark » Mon Jun 17, 2013 6:40 pm

1 Replies

14640 Views

Last post by support
Tue Jun 18, 2013 12:07 pm
Custom Intro

Last post by support « Mon Jun 17, 2013 12:37 pm
Replies: 1
by gregoryclark » Mon Jun 17, 2013 10:13 am

1 Replies

14615 Views

Last post by support
Mon Jun 17, 2013 12:37 pm
Outbound Survey not working

Last post by support « Thu Feb 28, 2013 8:38 am
Replies: 6
by michaeltimothyallen » Mon Feb 25, 2013 10:05 am

6 Replies

48807 Views

Last post by support
Thu Feb 28, 2013 8:38 am
My Timezone not correct

Last post by support « Tue Feb 26, 2013 9:19 am
Replies: 5
by michaeltimothyallen » Tue Feb 05, 2013 5:28 am

5 Replies

23936 Views

Last post by support
Tue Feb 26, 2013 9:19 am
Voice-mail

Last post by support « Wed Feb 20, 2013 10:13 am
Replies: 1
by Cubesof2 » Tue Feb 19, 2013 5:37 pm

1 Replies

15771 Views

Last post by support
Wed Feb 20, 2013 10:13 am
not all data is being captured

Last post by support « Tue Feb 12, 2013 11:23 am
Replies: 3
by kdbwgr » Mon Feb 11, 2013 10:29 am

3 Replies

21558 Views

Last post by support
Tue Feb 12, 2013 11:23 am
Transcribe recordings: Not enabled

Last post by support « Tue Feb 05, 2013 11:10 am
Replies: 1
by michaeltimothyallen » Tue Feb 05, 2013 5:33 am

1 Replies

15378 Views

Last post by support
Tue Feb 05, 2013 11:10 am
Scale Question too long-winded repeating response options

Last post by support « Thu Jan 31, 2013 12:46 pm
Replies: 3
by michaeltimothyallen » Thu Jan 31, 2013 5:18 am

3 Replies

20474 Views

Last post by support
Thu Jan 31, 2013 12:46 pm
Transferring Survey from Administrator to Client

Last post by support « Wed Jan 30, 2013 9:18 am
Replies: 1
by michaeltimothyallen » Wed Jan 30, 2013 5:19 am

1 Replies

15563 Views

Last post by support
Wed Jan 30, 2013 9:18 am
TTS Voice and Date

Last post by support « Mon Jan 21, 2013 5:58 pm
Replies: 3
by gregoryclark » Fri Jan 18, 2013 6:54 pm

3 Replies

23118 Views

Last post by support
Mon Jan 21, 2013 5:58 pm
Exporting IVR Survey Summary Reports to PDF/Word

Last post by support « Mon Jan 14, 2013 12:00 pm
Replies: 1
by ronan.ocallaghan » Mon Jan 14, 2013 10:56 am

1 Replies

18581 Views

Last post by support
Mon Jan 14, 2013 12:00 pm
Call rejected or no pick-up

Last post by ronan.ocallaghan « Mon Jan 14, 2013 10:54 am
Replies: 4
by ronan.ocallaghan » Fri Jan 11, 2013 5:38 am

4 Replies

20172 Views

Last post by ronan.ocallaghan
Mon Jan 14, 2013 10:54 am
5 second delay before IVR intro is played

Last post by ronan.ocallaghan « Mon Jan 14, 2013 10:52 am
Replies: 2
by ronan.ocallaghan » Fri Jan 11, 2013 1:21 pm

2 Replies

16960 Views

Last post by ronan.ocallaghan
Mon Jan 14, 2013 10:52 am
Interrupting IVR

Last post by ronan.ocallaghan « Fri Jan 11, 2013 9:17 am
Replies: 2
by ronan.ocallaghan » Fri Jan 11, 2013 5:43 am

2 Replies

16173 Views

Last post by ronan.ocallaghan
Fri Jan 11, 2013 9:17 am
Launching Campaign and Callback Intervals

Last post by support « Fri Nov 30, 2012 10:39 am
Replies: 1
by gregoryclark » Thu Nov 29, 2012 3:48 pm

1 Replies

16678 Views

Last post by support
Fri Nov 30, 2012 10:39 am
IVR Voice Prompts

Last post by support « Mon Nov 19, 2012 2:27 pm
Replies: 1
by gregoryclark » Mon Nov 19, 2012 12:12 pm

1 Replies

15760 Views

Last post by support
Mon Nov 19, 2012 2:27 pm
Online Survey--Matrix Table Formatting

Last post by support « Fri Nov 16, 2012 6:17 pm
Replies: 1
by gregoryclark » Fri Nov 16, 2012 5:50 pm

1 Replies

15681 Views

Last post by support
Fri Nov 16, 2012 6:17 pm
Online Version and Piping Responses

Last post by gregoryclark « Fri Nov 16, 2012 5:47 pm
Replies: 2
by gregoryclark » Wed Nov 14, 2012 1:37 pm

2 Replies

17811 Views

Last post by gregoryclark
Fri Nov 16, 2012 5:47 pm
URL Creation

Last post by support « Mon Nov 12, 2012 5:13 pm
Replies: 3
by gregoryclark » Mon Nov 12, 2012 3:30 pm

3 Replies

18511 Views

Last post by support
Mon Nov 12, 2012 5:13 pm
Repeat of unanswered questions

Last post by support « Thu Oct 04, 2012 11:48 am
Replies: 1
by GSP_2114 » Wed Oct 03, 2012 5:38 pm

1 Replies

17440 Views

Last post by support
Thu Oct 04, 2012 11:48 am
Voice Recognition of Keywords

Last post by support « Thu Oct 04, 2012 11:30 am
Replies: 1
by GSP_2114 » Wed Oct 03, 2012 5:39 pm

1 Replies

15565 Views

Last post by support
Thu Oct 04, 2012 11:30 am
Skip logic

Last post by support « Thu Aug 02, 2012 3:13 pm

by support » Thu Aug 02, 2012 3:13 pm

0 Replies

22498 Views

Last post by support
Thu Aug 02, 2012 3:13 pm
Recording phrases via phone

Last post by support « Tue Apr 24, 2012 4:39 pm
Replies: 1
by matthewi » Tue Apr 24, 2012 11:26 am

1 Replies

43827 Views

Last post by support
Tue Apr 24, 2012 4:39 pm
Scale Questions on Phone Survey

Last post by support « Fri Sep 30, 2011 10:45 am

by support » Fri Sep 30, 2011 10:45 am

0 Replies

25053 Views

Last post by support
Fri Sep 30, 2011 10:45 am
Preparing a report that includes the page name

Last post by support « Tue Apr 19, 2011 4:07 pm
Replies: 7
by peterfrommaine » Wed Apr 06, 2011 12:53 pm

7 Replies

35374 Views

Last post by support
Tue Apr 19, 2011 4:07 pm
Screen reader problems with online survey

Last post by support « Thu Mar 17, 2011 3:50 pm
Replies: 1
by iowacompass » Thu Mar 17, 2011 8:55 am

1 Replies

17451 Views

Last post by support
Thu Mar 17, 2011 3:50 pm
Issues Uploading Recordings

Last post by support « Wed Mar 09, 2011 11:22 am

by support » Wed Mar 09, 2011 11:22 am

0 Replies

16902 Views

Last post by support
Wed Mar 09, 2011 11:22 am
Non Required Multiple Choice Question doesnt skip..(bug ?)

Last post by support « Tue Mar 01, 2011 3:34 pm
Replies: 4
by rm_plumsurvey » Fri Dec 10, 2010 12:26 pm

4 Replies

23990 Views

Last post by support
Tue Mar 01, 2011 3:34 pm
How many Questions?

Last post by support « Tue Mar 01, 2011 11:17 am
Replies: 1
by seARTS2011 » Tue Mar 01, 2011 11:14 am

1 Replies

16358 Views

Last post by support
Tue Mar 01, 2011 11:17 am
Time restrictions

Last post by support « Mon Feb 28, 2011 9:48 am
Replies: 1
by twineman » Fri Feb 25, 2011 12:56 pm

1 Replies

16407 Views

Last post by support
Mon Feb 28, 2011 9:48 am
Fuzzy/Unclear Recording by Phone

Last post by support « Mon Feb 28, 2011 9:37 am

by support » Mon Feb 28, 2011 9:37 am

0 Replies

16821 Views

Last post by support
Mon Feb 28, 2011 9:37 am
Ending a "Comments" Question Response

Last post by support « Wed Feb 23, 2011 11:10 am
Replies: 1
by support » Wed Feb 23, 2011 9:43 am

1 Replies

17648 Views

Last post by support
Wed Feb 23, 2011 11:10 am
Mute "To Select" Prerecording

Last post by support « Mon Feb 14, 2011 3:36 pm

by support » Mon Feb 14, 2011 3:36 pm

0 Replies

18327 Views

Last post by support
Mon Feb 14, 2011 3:36 pm
Turn off the "You have recorded" feature

Last post by support « Thu Feb 10, 2011 11:54 am

by support » Thu Feb 10, 2011 11:54 am

0 Replies

17661 Views

Last post by support
Thu Feb 10, 2011 11:54 am

New Topic

116 topics

Return to Board Index

Forum permissions

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum