I have received reports that users are getting sporadically disconnected midstream when calling into the system. I am not able to reproduce this, but I do see call logs reflecting this (no error is being generated). I am going to add some log tags to the application but am curious if you have had others report this issue, and if so, how it can be handled. Please note, i am using the Nuance OSR engine.
Thanks,
JC
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sporadic disconnect
Also, is there a way to differentiate between a hang-up and system initiated disconnect? Can I catch connection.disconnect.hangup? Is there a way I can add this to my log.. such as:
Code: Select all
<log label="Debug">Disconnecting from PNSMenu.xml#PNSMenu catch:<value expr="connection.status"/></log>
use "connection.disconnect.hangup" in IVR applicat
Hi,
Yes, you would use "connection.disconnect.hangup" (this is when the caller hangs up first) to differentiate a caller hanging up and the IVR system hanging up.
And as for adding the line to your IVR log, it should look more like this, since there isn't a "connection.status" in the VXML specification.
"_event" covers these lists of events, which include "connection.disconnect.hangup".
As for users being sporadically disconnected midstream, if you can provide us with a way to successfully reproduce this, we can look into this IVR issue further.
Regards,
Plum Support
Yes, you would use "connection.disconnect.hangup" (this is when the caller hangs up first) to differentiate a caller hanging up and the IVR system hanging up.
And as for adding the line to your IVR log, it should look more like this, since there isn't a "connection.status" in the VXML specification.
Code: Select all
<log label="Debug">Disconnecting from PNSMenu.xml#PNSMenu catch:<value expr="_event"/></log>
As for users being sporadically disconnected midstream, if you can provide us with a way to successfully reproduce this, we can look into this IVR issue further.
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 12:05 pm, edited 2 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
connection.disconnect
Does the code
capture connection.disconnect.hangup as well as the generic connection.disconnect?
Code: Select all
<catch event="connection.disconnect">...</catch>
use of connection.disconnect on IVR platform
Hi,
Yes, connection.disconnect will <catch> both connection.disconnect.hangup and the generic disconnect on the IVR system.
Regards,
Plum Support
Yes, connection.disconnect will <catch> both connection.disconnect.hangup and the generic disconnect on the IVR system.
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com