Recording cut off with near end disconnect

[support]

Hi,

Thanks for your inquiry.

We have confirmed this behavior that you have described and will be including a fix for it in the next update of our IVR platform.

Regards,
Plum Support

[support]

Hi,

Sorry, but there is no specified release date for this yet. There are still IVR features/updates/fixes being discussed amongst our IVR developers, but we'll provide you with an update on this post if we hear any new news.

Regards,
Plum Support

[FreshNatalieXXL]

Hi,
I am using the code attached at the end of this topic to record a voicemail and to post it to our servers. Everything works fine, but there are days when some callers try 2-3 times to record a voicemail and still they get cut of after less then 10 seconds. Please advise.

Sergiu


<form id="voicemail">
<script>
tries=0;
</script>
<block>
<var name="Duration" expr="0"/>
<assign name="MenuId" expr="14" />
</block>
<record beep="true" dtmfterm="true" name="R1" type="audio/basic" maxtime="600s" finalsilence="5s">
<prompt>
<audio src="Files/Voicemail.wav">
After the beep, please leave a message for the operator.
</audio>
</prompt>
<filled>
<assign name="Duration" expr="R1.duration"/>
<data name="info1" src="getIVR.ashx" method="post" namelist="SessionId MenuId R1 Duration CalledId CallerId" enctype="multipart/form-data"/>
<audio src="Files/Goodbye.wav">Goodbye.</audio>
<exit />
</filled>
<catch event="connection.disconnect.hangup">
<assign name="Duration" expr="R1.duration"/>
<data name="info1" src="getIVR.ashx" method="post" namelist="SessionId MenuId R1 Duration CalledId CallerId" enctype="multipart/form-data"/>
<exit/>
</catch>
<noinput>
<script>
tries;
</script>
<audio src="Files/NoInput.wav">
We did not hear anything from you.
</audio>
<if cond="tries==2">
<goto next="#NoOrInvalidInput"/>
<else />
<reprompt />
</if>
</noinput>
<nomatch>
<script>
tries;
</script>
<audio src="Files/NoMatch.wav">
We did not understand you.
</audio>
<if cond="tries==2">
<goto next="#NoOrInvalidInput"/>
<else />
<reprompt />
</if>
</nomatch>
</record>
</form>

[support]

Hi Sergiu,

We just want to clarify a few points. Your VXML script is working as expected, correct? There could be a few reasons why your users are getting cut off for the recording.

1. User errors: Your callers are either pausing for longer than 5 seconds or are pressing a DTMF value while recording. If the cut-off audio files are not experiencing this long pause, we suggest disabling the dtmfterm property for your variable, R1.

We do suggest making your instructional prompt non-bargeable.

Code: Select all

<prompt bargein="false">

2. Saving error: It may be possible that the user is recording an entire message, however, when attempting to save this file an error occurs which causes only a small portion to be saved.

We have been actively testing this with your VXML script, however, we have been unable to reproduce this issue.

Regards,
Plum Support