session maintainance

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nrk1981

  • Posts: 4
  • Joined: Mon Oct 05, 2009 3:29 am

session maintainance

PostThu Oct 15, 2009 8:42 am

Hi,
I had configured an application with the remote url
http://ivrind1.alacriti.com/app/csr/csr ... cation.jsp
to the number 617-712-3999 x1085;

I have a problem with this. in my application i will recognize the customer based on the number to which he calls.
I could not trace our the way with your software to capture the called id .
could you please help me out in this

also could you please let me know if there is any option to get live support by chat.

Thanks,
Rajkumar
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support

  • Posts: 3544
  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

IVR code fix for session.callerid and session.calledid

PostThu Oct 15, 2009 9:51 am

Hi,

Looking at your IVR code, we noticed the following:

Code: Select all
      <assign name="ivrCallerId" expr="session.callerid" />
      <assign name="ivrCalledId" expr="session.calledid" />


Instead of session.callerid, you would want:

Code: Select all
session.telephone.ani


Instead of session.calledid, you would want:

Code: Select all
session.telephone.dnis


As for your question about live support, please contact your sales representative.

Regards,
Plum Support

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