session maintainance

[nrk1981]

Hi,
I had configured an application with the remote url
http://ivrind1.alacriti.com/app/csr/csr ... cation.jsp
to the number 617-712-3999 x1085;

I have a problem with this. in my application i will recognize the customer based on the number to which he calls.
I could not trace our the way with your software to capture the called id .
could you please help me out in this

also could you please let me know if there is any option to get live support by chat.

Thanks,
Rajkumar

[support]

Hi,

Looking at your IVR code, we noticed the following:

Code: Select all

		<assign name="ivrCallerId" expr="session.callerid" />
		<assign name="ivrCalledId" expr="session.calledid" />

Instead of session.callerid, you would want:

Code: Select all

session.telephone.ani

Instead of session.calledid, you would want:

Code: Select all

session.telephone.dnis

As for your question about live support, please contact your sales representative.

Regards,
Plum Support