Saved scripts getting truncated

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support

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PM IVR script to help reproduce issue

PostFri Dec 04, 2009 2:39 pm

Hi,

Could you PM (private message) us the IVR script that you are using to put into your scratchpad? We want to see if we're able to reliably reproduce this IVR issue you are experiencing.

Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 11:27 am, edited 2 times in total.
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support

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scratchpad used for testing small bits of IVR code

PostMon Dec 07, 2009 10:29 am

Hi,

Just for your reference, the scratchpad is meant mainly for the purpose of testing small bits of IVR code.

For such a large IVR script as you have (~ 1100 lines), you should setup a web server to store this IVR script. That way, you wouldn't be confined to within the scratchpad's limits and have to worry about truncation.

Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 11:28 am, edited 2 times in total.
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support

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scratchpads used to test small IVR scripts

PostMon Dec 07, 2009 12:47 pm

Hi,

The IVR issue is that you are attempting to use a scratchpad for something it was not designed for. Namely running large production VoiceXML scripts. Scratchpads are provided as a convenience for IVR developers to test out small IVR scripts and learn VoiceXML.

The behavior that you experienced is intentional, scratchpads are limited to 64KB of data and anything larger than this should be deployed onto your own production IVR application server.

Regards,
Plum Support

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