Plum VoiceXML interpreter & IIS web/app server....

Questions and answers about Plum iOn systems

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jrmatthies

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  • Joined: Fri Oct 24, 2003 8:32 am

Plum VoiceXML interpreter & IIS web/app server....

PostMon Oct 27, 2003 3:49 pm

I have a copy of SQL 7.0.....can I use DB as backend for IIS 5.x web/app server?

Or, do I need to upgrade to SQL 2000 due to XML support in SQL 2000?
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support

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  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: Plum VoiceXML IVR interpreter & IIS web/app server..

PostTue Oct 28, 2003 12:19 pm

Yes, you should be able to use SQL 7.0 with your webserver, provided that:
a) there is a route between the database and the webserver
b) your web/app server supports a SQL database driver, or failing that, a DB/2 compliant driver

Hope This helps with your IVR needs...
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breetlee6666

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Re: Plum VoiceXML interpreter & IIS web/app server....

PostThu Feb 26, 2015 6:38 am

As I understand it, when I make dnis changes in the administrator, I need to restart the plum voice portal. After choosing "Immediate Shutdown" to stop it and "Start Plum VP" to start it, it never seems to come back up correctly. In order to get plumvp working again, I have to stop it, restart the dialogic service and then start the plumvp again. Is there a solution for this?
ahsan
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support

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  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: Plum VoiceXML interpreter & IIS web/app server....

PostThu Mar 05, 2015 12:40 pm

Hi,

The behavior you are describing is atypical of an iOn server. To receive further assistance, please submit a ticket to Plum Support by sending an email to support@plumgroup.com. Remember to include your customer ID in the subject line of your email.

From there, our support team will continue to diagnose this issue. Please note that an engineer may require remote access to your iOn box in order to continue the diagnosis.

Regards,
Plum Support

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