Platform not reading a specific prompt

[support]

Hi,

This wasn't any IVR coding error on your part. If you are using the RealSpeak TTS engine, this prompt will be skipped. This is because the phoneme tag is not supported by the RealSpeak engine. The phoneme tag is only supported by AT&T and Cepstral. If you test this code with either of these engines, it works correctly.

Regards,
Plum Support

[support]

Hi,

This differs depending on whether this is an outbound or inbound IVR application. To change an outbound TTS engine you will need to email us at support@plumvoice.com. That email should include your customer ID within the subject line as well as the hosting account login within the email. To change an inbound TTS engine you can make the change within your hosting account. Under the "Application Configuration" page where you add the URL for your application, you can select which TTS engine you would like to use from the drop-down list.

Regards,
Plum Support