Report differences

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  • Posts: 7
  • Joined: Thu Jun 10, 2010 9:46 am

Report differences

PostWed Oct 06, 2010 8:20 am

When I use the reporting tab I get different results from the monthly summary versus the session log raw data from the call log tab. For September the summary shows 146 calls and 107 transfers while the session log extract shows 142 inbound calls and 103 transfers. The same was true for July and August with even larger differences. The session log always has less. Any idea why the discrepancy?


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  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: Report differences

PostWed Oct 06, 2010 10:21 am


As this issue relates to your hosting account and would involve sensitive information, we suggest that you open up a support ticket with our support team by sending an an e-mail to Please be sure to include your 8 digit customer ID number in the subject line of your e-mail.

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