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Parse error after outbound call is queued

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jasoneppink
Posts: 3
Joined: Wed Mar 29, 2006 6:49 pm

Parse error after outbound call is queued

Post by jasoneppink »

I'm placing outbound calls just fine - they're making it to the campaign and are successfully dialed - but the initiating script always ends with a parse error:

Parse error in file "http://outbound.plumgroup.com/webservice/queuecall.php", line 2, column 11 - Unknown element 'queuecall'
errno: 205 uri http://outbound.plumgroup.com/webservice/queuecall.php

I feel like I'm passing everything correctly, but am I missing something?

<submit next="http://outbound.plumgroup.com/webservice/queuecall.php" method="post" enctype="multipart/form-data" namelist="login pin phone_number start_url"/>

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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IVR outbound sys not designed to be called from other VXML

Post by support »

Hello,

The outbound IVR system was not designed to be called from another VoiceXML script. The result that it returns is valid XML but it is not valid VoiceXML. You can get around this parsing issue by using the <data> tag to make the request to queue the IVR call rather than the <submit> tag. The <data> tag supports the parsing of any properly formatted XML result that comes back from the URL. You should then be able to use the built-in ECMAScript DOM support to confirm the results provided (or ignore them as you currently are).

Regards,
Plum Support

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