Wave files not playing

[tk1860m]

We see the following in the logs:

dtmf input: 1
Found grammar match
hypothesis #0: 1 (0.9990)
VXI::var_element(name="callID" expr = "'00000430'")
VXI::var_element(name="nextDialogID" expr = "'VTDC_DEVICE_SEL'")
bargein set to true
Cache Hit: https://216.245.136.38/VTDE/silence.wav
Stream from /VTDE/silence.wav has been started
Playing filler!
Queued prompts dispatched to PVXdxi engine to be played as filler
Fetching Document: /VTDE/call.aspx
DocumentParser::FetchDocument(/VTDE/call.aspx)
Posted form data is URL encoded
Attempting to fetch https://216.245.136.38/VTDE/call.aspx
Click here to view saved VoiceXML script
Loading Builtin grammar: builtin:grammar/digits
Loading Builtin grammar: builtin:dtmf/digits
Entering form = '$_internalName_295416' form item = 'DTMFUID'
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Cache Hit: https://216.245.136.38/VTDE/Tenants/ten ... ER_UID.wav
Audio segment from the URL Tenants/tenant/Audio/pt-BR/STR_ENTER_UID.wav added to prompt queue
VXI::field_element - activating grammars for form = '$_internalName_295416' formitem = 'DTMFUID'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played

We cannot hear STR_ENTER_UID.wav being played. In the three previous calls it we were able to hear the prompt and nothing changed. What could be a possible cause for it this scenario?

[support]

Hi,

For us to further troubleshoot this issue, could you send us a copy of the audio file that you are using to test at devsupport@plumgroup.com along with the snippet of code that you are using to reproduce this issue?

Regards,
Plum Support

[support]

Hi,

Are you having an issue specifically with the audio file, STR_ENTER_UID.wav? The audio file you had sent was named, STR_VERIFY_PROCEDURE_INTRO.wav.

Also, could you also please provide us with the snippet of VoiceXML code you are using to test this issue?

Regards,
Plum Support

[tk1860m]

No we are having issues with several wave files that all of the sudden stop playing STR_ENTER_UID.wav and STR_VERIFY_PROCEDURE_INTRO.wav being one of them. I can also send you str_enter_uid

[support]

Hi Tobias,

Thanks for those audio files.

The audio files appear to be fine and we've tested them using the following example code below with no issues:

audiotest.php

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
  <form>
    <block>
      <prompt>
        <audio src="http://myserver.com/~audio/STR_VERIFY_PROCEDURE_INTRO.wav"/>
      </prompt>
      <prompt>
        <audio src="http://myserver.com/~audio/STR_ENTER_UID.wav"/>
      </prompt>
    </block>
  </form>
</vxml>

If you're continuing to experience issues with hearing these audio files, please contact our support team at support@plumgroup.com as this forum is mainly for coding/development questions. In your e-mail to support, please remember to include your 8-digit customer ID in the subject line of your e-mail. You can find your 8-digit customer ID in your support contact with Plum.

Regards,
Plum Support

[tk1860m]

Here is the vxml code we are using

<?xml version="1.0" encoding="ISO-8859-1"?>
-<vxml xmlns="http://www.w3.org/2001/vxml" version="2.0"> <meta content="0" http-equiv="Expires"/> <meta content="no-cache" http-equiv="Cache-Control"/> <meta content="no-cache" http-equiv="Pragma"/> <property value="true" name="bargein"/> <property value="180s" name="fetchtimeout"/> <property value="/VTDE/silence.wav" name="fetchaudio"/> -<catch event="telephone.disconnect.hangup connection.disconnect.hangup"> <var name="nextDialogID" expr="'VTDP_STOP'"/> <var name="callID" expr="'00000430'"/> <var name="eventExit" expr="'HANG_CALL_HANGUP'"/> <var name="eventError" expr="_event"/> <submit namelist="nextDialogID callID eventExit eventError" method="post" next="/VTDE/call.aspx"/> </catch> -<catch event="error"> <var name="nextDialogID" expr="'VTDP_STOP'"/> <var name="callID" expr="'00000430'"/> <var name="eventExit" expr="'SERR_VXML_ERROR'"/> <var name="eventError" expr="_event"/> <submit namelist="nextDialogID callID eventExit eventError" method="post" next="/VTDE/call.aspx"/> </catch> -<form> -<field name="DTMFUID" type="digits"> <property value="10s" name="interdigittimeout"/> <property value="0ms" name="termtimeout"/> -<prompt bargein="true"> <audio src="Tenants/tenant/Audio/pt-BR/STR_ENTER_UID.wav"/> </prompt> <property value="dtmf" name="inputmodes"/> -<nomatch count="3"> <var name="nextDialogID" expr="'VTDP_STOP'"/> <var name="eventExit" expr="'INPT_DTMF_INVALID_NAME'"/> <var name="callID" expr="'00000430'"/> <submit namelist="eventExit nextDialogID callID" method="post" next="/VTDE/call.aspx"/> </nomatch> -<nomatch> <audio src="Tenants/tenant/Audio/pt-BR/STR_DTMF_INVALID_INPUT.wav"/> <reprompt/> </nomatch> -<noinput count="3"> <var name="nextDialogID" expr="'VTDP_STOP'"/> <var name="eventExit" expr="'INPT_DTMF_SILENCE'"/> <var name="callID" expr="'00000430'"/> <submit namelist="eventExit nextDialogID callID" method="post" next="/VTDE/call.aspx"/> </noinput> -<noinput> <audio src="Tenants/tenant/Audio/pt-BR/STR_DTMF_SILENCE.wav"/> <reprompt/> </noinput> -<filled> <var name="callID" expr="'00000430'"/> <var name="nextDialogID" expr="'VTDC_CHECK_UID'"/> <submit namelist="DTMFUID nextDialogID callID" method="post" next="/VTDE/call.aspx"/> </filled> </field> </form> </vxml>