Detection of Cell Phone versus Land Line

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Transfrm

  • Posts: 8
  • Joined: Fri Jun 28, 2013 8:26 am

Detection of Cell Phone versus Land Line

PostFri Jun 28, 2013 8:38 am

Can the system detect the difference between a cell phone and a land line? If so, can this information be passed to us for reporting purposes? Healthcare users require written consent before a cell phone can be used for IVR purposes therefore Healthcare providers must be able to distinguish between cell numbers and land lines.
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Re: Detection of Cell Phone versus Land Line

PostFri Jun 28, 2013 8:46 am

Hi,

No, there is no way for the IVR to differentiate a call from a cell phone versus a land line.

Regards,
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