I am building a new site for my client based upon an existing IVR service they have running with another IVR vendor. I want this to be as transparent and painless as possible for the client.
Currently their main greeting or "welcome" is composed of three seperate sound files:
1: Welcome...
2: To find...press 1
3: Fore more info....press 2
Can I upload all three files into your welcome area or do I need to edit them together into one long file? Currently I am just overwriting one file when I try to upload more than one.
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Importing .wav files
importing .wav files onto IVR platform
Hi Sarah,
To answer your question, yes, you would have to edit these 3 audio files into 1 long audio file for the IVR system so that they all get played in the intro/welcome prompt of the pre-built template IVR callflow.
Regards,
Plum Support
To answer your question, yes, you would have to edit these 3 audio files into 1 long audio file for the IVR system so that they all get played in the intro/welcome prompt of the pre-built template IVR callflow.
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 3:03 pm, edited 3 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Welcome greeting
OK...how do I setup a "go to" feature within the Welcome area, especially if I splice all three files into one, i.e.
To find a location near you, please press one (how do I setup where they go to when they press 1?....If you would like more information please press 2, etc.
To find a location near you, please press one (how do I setup where they go to when they press 1?....If you would like more information please press 2, etc.
contact IVR sales rep for a custom application
Hi,
It sounds like you're looking more for a custom IVR application since our pre-built IVR application templates do not allow for you to do this.
Our IVR sales representatives can speak further to this IVR issue. To contact them, please send an e-mail to sales@plumvoice.com or call 866-907-5651
Regards,
Plum Support
It sounds like you're looking more for a custom IVR application since our pre-built IVR application templates do not allow for you to do this.
Our IVR sales representatives can speak further to this IVR issue. To contact them, please send an e-mail to sales@plumvoice.com or call 866-907-5651
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
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Re: Importing .wav files
Sorry, but the IVR code for the pre-built IVR application, Account Balance, is not available for viewing as it is already a pre-defined phone application, so the IVR code cannot be modified.