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WSDL
using pre-built IVR application
Hi Sarah,
You must provide a Remote WSDL URL in the Data Source section of your pre-built IVR application if you wish to make use of your own data.
Regards,
Plum Support
You must provide a Remote WSDL URL in the Data Source section of your pre-built IVR application if you wish to make use of your own data.
Regards,
Plum Support
Last edited by support on Thu Jan 07, 2010 2:18 pm, edited 1 time in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
provide remote URL and test data to reproduce IVR error
Hi,
Could you please provide us with the remote URL for your WSDL and some test data so that we may try to reproduce this IVR error? This would help us better in debugging your IVR issue.
Regards,
Plum Support
Could you please provide us with the remote URL for your WSDL and some test data so that we may try to reproduce this IVR error? This would help us better in debugging your IVR issue.
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 2:47 pm, edited 2 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
wsdl
My remote url is http://postnet.findlocation.com/results ... h_param=n3
I already have data in the d/b. If you actually copy and paste this url in a browser you will see results.
Is this what you wanted?
I already have data in the d/b. If you actually copy and paste this url in a browser you will see results.
Is this what you wanted?
contact IVR sales rep for purchases for managing your data
Hi Sarah,
The reason you are getting that message over the phone is because the Remote WSDL URL you provided (http://postnet.findlocation.com/results ... h_param=n3) is not in correct WSDL format.
In fact, if you put that URL in your pre-built IVR application for the Remote WSDL URL, you would see the following IVR error:
Error validating WSDL: SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://postnet.findlocation.com/results ... h_param=n3'
If you need assistance in how to make use of a WSDL, you should probably contact your IVR sales representative about purchasing Plum's IVR customization services to build out a tool for you to manage your data.
Regards,
Plum Support
The reason you are getting that message over the phone is because the Remote WSDL URL you provided (http://postnet.findlocation.com/results ... h_param=n3) is not in correct WSDL format.
In fact, if you put that URL in your pre-built IVR application for the Remote WSDL URL, you would see the following IVR error:
Error validating WSDL: SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://postnet.findlocation.com/results ... h_param=n3'
If you need assistance in how to make use of a WSDL, you should probably contact your IVR sales representative about purchasing Plum's IVR customization services to build out a tool for you to manage your data.
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 2:48 pm, edited 2 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
custom built app
Is it possible to clone an exisitng custom built app for a new client and build off of that?
WSDL to data import
OK...I give...I am importing my data file.
It says I have successfully updated but I do not see any data in the d/b. Searching via the data manager tool and calling the number also return no results.
How can I verify my successful import? Where did it go?
It says I have successfully updated but I do not see any data in the d/b. Searching via the data manager tool and calling the number also return no results.
How can I verify my successful import? Where did it go?
call in to IVR pre-built application
Hi Sarah,
After doing a data import and seeing that your data has been successfully updated, you should be able to go to "Locations" and do a search on the Name, City, State, or Zip to see if your locations have been added.
Once you have verified your locations, you can assign your pre-built IVR application to a phone number and call into it.
Regards,
Plum Support
After doing a data import and seeing that your data has been successfully updated, you should be able to go to "Locations" and do a search on the Name, City, State, or Zip to see if your locations have been added.
Once you have verified your locations, you can assign your pre-built IVR application to a phone number and call into it.
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 2:50 pm, edited 2 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Importing data
Right...I did go to Locations and nothing was there and I have tried calling in on my test number also, again no respone.
But again I got a "Data Import Successful" message.
I am importing a .csv file with the following fields:
storename
storenumber
address
city
state
zip
directions
phone
fax
But again I got a "Data Import Successful" message.
I am importing a .csv file with the following fields:
storename
storenumber
address
city
state
zip
directions
phone
fax
IVR clarification for reading data
Hi Sarah,
When you imported your data file, did the file have the following fields per line?
Name,Description,Address Line 1,Address Line 2,City,State,Zip,Country,Email,URL,Phone,Fax,Contact,Position,Category1,...
Please keep in mind that any used fields can be left blank, and no fields should contain commas.
Also, from your previous IVR post, you mentioned a "directions" field when that is not one of the fields that is allowed for the data import.
Lastly, when you went to Locations after you had done your data import, did you try clicking on the "Search button? This would show the locations that you had imported.
Regards,
Plum Support
When you imported your data file, did the file have the following fields per line?
Name,Description,Address Line 1,Address Line 2,City,State,Zip,Country,Email,URL,Phone,Fax,Contact,Position,Category1,...
Please keep in mind that any used fields can be left blank, and no fields should contain commas.
Also, from your previous IVR post, you mentioned a "directions" field when that is not one of the fields that is allowed for the data import.
Lastly, when you went to Locations after you had done your data import, did you try clicking on the "Search button? This would show the locations that you had imported.
Regards,
Plum Support
Last edited by support on Mon Jan 18, 2010 3:44 pm, edited 1 time in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Data import
Back to wiping out the existing database. I dont' see a global delete option.
Can you delete the database or tell me how to do it?
Can you delete the database or tell me how to do it?
Data Import with IVR platform
Hi Sarah,
On the IVR platform, when you do your Data Import, that new data actually ends up doing an overwrite over all of your old data. So, by doing this, you would, in the process, wipe out all of your old existing data.
Regards,
Plum Support
On the IVR platform, when you do your Data Import, that new data actually ends up doing an overwrite over all of your old data. So, by doing this, you would, in the process, wipe out all of your old existing data.
Regards,
Plum Support
Last edited by support on Mon Jan 18, 2010 3:46 pm, edited 1 time in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Serious Uptype Error?
OK...the data is in.
I have gone back to my test number 617-712-3999 ext. 1989
I randomly get the following error message..."A serious uptype error has occured. Bad Fetch"
So far I have successfully gotten it to play when I use zipcode 64067, but other random zips produce the error.
What could be causing this?
I have gone back to my test number 617-712-3999 ext. 1989
I randomly get the following error message..."A serious uptype error has occured. Bad Fetch"
So far I have successfully gotten it to play when I use zipcode 64067, but other random zips produce the error.
What could be causing this?