Hello,
I have been making some modifications to our survey and I'm encountering the following error:
a serious error of type "error grammar" has occurred.
This happens after the first page in our survey finished processing. The first page of the survey contains the following:
1. A multiple choice question with no choices defined. (this is done because we wanted to attach a voice file, and still have this page submit a value to our webservice).
2. SOAP call to the following
http://beta.testingport.com/xml/ivrWebService.cfc?wsdl
The webservice returns a value of "0". Since the webservice has no choice defined, it should just move to page 2.
On page 2, I have:
1. a full name question type with the "question text" as ".." (This was done because we have attached a voice file to the default prompt, and we don't want anything else read before it.)
2. SOAP call to the following
http://beta.testingport.com/xml/ivrWebService.cfc?wsdl
All this worked fine before. But as of around 6pm today, it stopped working. No matter what I have changed, I cannot seem to get it to work again.
Please Help!!!
We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics
a serious error of type "error grammar" has occurr
-
- Posts: 24
- Joined: Wed Oct 29, 2008 10:25 am
IVR issue concerning loading full name grammars
It seems there is currently a problem loading full name IVR grammars for some IVR demo accounts. We are looking into the IVR issue.
Regards,
Plum Support
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 3:15 pm, edited 2 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
-
- Posts: 24
- Joined: Wed Oct 29, 2008 10:25 am
IVR server resources periodically shifted around as needed
Hi Evan,
We periodically shift around IVR server resources as they are needed. IVR Production environments get priority access. The last name IVR grammar in particular is fairly large (~100MB compiled in memory) and sometimes demo IVR systems don't have sufficient resources to handle it, especially when the ASR engines are being heavily used by production customers.
We have reallocated some ASR engines and you should be able to use full name questions for IVR again.
Regards,
Plum Support
We periodically shift around IVR server resources as they are needed. IVR Production environments get priority access. The last name IVR grammar in particular is fairly large (~100MB compiled in memory) and sometimes demo IVR systems don't have sufficient resources to handle it, especially when the ASR engines are being heavily used by production customers.
We have reallocated some ASR engines and you should be able to use full name questions for IVR again.
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com