Male Voice on Error

[nagy elshal]

Hi I set all my script to female voice ,

but when error occurs I get Male voice "We didn't hear your response"

How I can stop this

[support]

Hi,

What you are hearing is the default platform error message that happens when the caller doesn't enter anything (a 'noinput' event) or enters something unexpected (a 'nomatch' event).

You can override this by adding <nomatch> and <noinput> event handlers that use the preferred female voice to your IVR script (either in your root document, or within the <vxml> tag). For an IVR example (this is not debugged... caveat emptor):

Code: Select all

<vxml>

  <noinput>
    <prompt>
      <voice gender="female">I'm sorry. I didn't hear anything.</voice>
    </prompt>
  </noinput>

  <nomatch>
    <prompt>
      <voice gender="female">I'm sorry. I didn't understand what you entered.</voice>
    </prompt>
  </nomatch>

  <!-- the rest of your script code goes below  -->

</vxml>

Hope this helps.


Regards,
Plum Support