Default value for noinput?

[moshe]

Some platforms have a default limit: after (e.g.) three consecutive "noinput" events the system kicks the caller off the system.

As far as I can tell, Plum doesn't have that features, at least by default. Is such a feature available, and if so how can I enable it?

In addition, I'd like to know of Plum supports the _event construct. I may wish to use

Code: Select all

<catch event="noinput nomatch">
  <if cond ="_event == 'event.noinput'>

in certain places in the code.

[support]

Hi,

Our IVR platform, by default, allows for 3 consecutive "noinput" events before disconnecting the caller off the IVR system.

However, you can override this default if you use the <noinput> tag in your IVR code.

We just tested the following IVR code and after 3 noinputs, we were disconnected off the IVR system:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
<form>
<field name="id" type="digits">
<prompt>
Please say or enter your customer identification number.
</prompt>
<filled>
You entered <prompt> <say-as type="acronym"> <value expr="id"/> </say-as> </prompt>
<!-- transfer to premium support -->
</filled>
</field>
</form>
</vxml>

To answer your other question, we do support the _event construct. However, we recommend that you change this line of code:

Code: Select all

<if cond ="_event == 'event.noinput'>

to this:

Code: Select all

<if cond ="_event == 'noinput'">

for noinput events.

Hope this helps.

Regards,
Plum Support

[moshe]

Thank you, that answers all my questions.

Just to clarify, I've worked on platforms where -- despite defining a noinput element -- the platform kicks the user off after three consecutive noinputs.