Recording Format in Audacity

jdart · Post by **jdart** » Fri Aug 15, 2008 1:35 pm

I've been unable to create a wav file with Audacity that Plum will play.

Here are the settings I've tried:
Format: Other...
Header: WAV (Microsoft)
Encoding: Signed 16 bit PCM, U-Law, A-Law

and

Format: Other...
Header: Raw (header-less)
Encoding: Signed 16 bit PCM, U-Law, A-Law

Help!

jdart · Post by **jdart** » Fri Aug 15, 2008 1:38 pm

I should note that I created the recordings with the correct sample rate and bit rates of 8000Hz and 16-bit respectively.

jdart · Post by **jdart** » Fri Aug 15, 2008 1:40 pm

I also made sure caching wasn't a problem by using a new filename on every go.

support · Post by **support** » Fri Aug 15, 2008 4:15 pm

Hi,

It seems like you are using the correct settings of 8000Hz (Default sample rate) and 16-bit (Default Sample Format) for your IVR file.

Could you post a link to your audio file here?

Regards,
Plum Support

jdart · Post by **jdart** » Mon Aug 18, 2008 8:58 am

Looks like I went a bit crazy with the format too soon.

My audio tag had a src property of "/path/to/wav" and I assumed it would be relative to the vxml document. It's not! Anyway, in Audacity the preset "WAV (Microsoft 16 bit PCM)" works. It's a shorthand for header: "WAV (Microsoft)" and encoding: "Signed 16 bit PCM".

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