Support,
Some of my posts to queuecall.php do not seem to be working.
1. I post my data to http://outbound.plumgroup.com/webservice/queuecall.php
2. I see the call being attempted in my call queue (Outbound Campaign : : default)
3. My phone doesn't ring and the queue reports it as "failed no answer"
4. I post the data again (refresh my browser) and this time the call comes through?
Here is my test code:
<?
// Set Vars
$sPhone = '4126243889';
$sSubj = '123-X';
$sDay = '1a'; //(1a, 1b, 1c, 1d)
$sMod = 'mod1'; //(mod1, mod2, mod3, mod4)
$sCall = '1'; //(1, 2, 3, 4)
// Set Hostname
$url = 'http://outbound.plumgroup.com/webservice/queuecall.php';
$pv = '';
$pv = $pv.'login=ucsur';
$pv = $pv.'&pin=12345678';
$pv = $pv.'&phone_number='.$sPhone;
$pv = $pv.'&max_retries=0';
$pv = $pv.'&start_url=https://xxx.ucsur.pitt.edu/freddie09/test2.php';
$pv = $pv.'?s='.$sSubj.'~'.$sDay.'~'.$sMod.'~'.$sCall;
// Open the Curl session
$session = curl_init($url);
curl_setopt ($session, CURLOPT_POST, true);
curl_setopt ($session, CURLOPT_POSTFIELDS, $pv);
// Do not return HTTP headers. Do return the contents of the call
curl_setopt($session, CURLOPT_HEADER, false);
curl_setopt($session, CURLOPT_RETURNTRANSFER, true);
// Make the call
$xml = curl_exec($session);
curl_close($session);
?>
-rob
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Outbound Campaign : : default
Outbound Campaign : : default
Pitt Survey Research
UCSUR
UCSUR
IVR Outbound Campaign : : default
Hi,
How often does this IVR issue occur for you? Does it occur once out of every five IVR calls? Once out of every ten IVR calls?
This would help us in further diagnosing your IVR issue.
Regards,
Plum Support
How often does this IVR issue occur for you? Does it occur once out of every five IVR calls? Once out of every ten IVR calls?
This would help us in further diagnosing your IVR issue.
Regards,
Plum Support
Last edited by support on Wed Feb 24, 2010 1:03 pm, edited 3 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
How Often...
Support,
Of 13 phone calls scheduled to 412-624-2066 between 05/13/2009 - 01:16:00pm EDT and 05/13/2009 - 02:16:59pm EDT, 5 of the calls failed (38%). Details can be found in my "Outbound Campaign : : default."
Most of my testing has been to 412-624-3889 where I have made well over 100 calls. However the limited set of 13 calls to 412-624-2066 may be more helpful for troubleshooting.
-rob
Of 13 phone calls scheduled to 412-624-2066 between 05/13/2009 - 01:16:00pm EDT and 05/13/2009 - 02:16:59pm EDT, 5 of the calls failed (38%). Details can be found in my "Outbound Campaign : : default."
Most of my testing has been to 412-624-3889 where I have made well over 100 calls. However the limited set of 13 calls to 412-624-2066 may be more helpful for troubleshooting.
-rob
Pitt Survey Research
UCSUR
UCSUR
IVR use and outbound calls
Hi,
We are still attempting to reproduce the IVR issue you are experiencing, as so far, all our IVR outbound call attempts have been successful.
For further diagnosis, what kind of phones (cell phones, land line, VOIP) are you using to receive the IVR calls?
Regards,
Plum Support
We are still attempting to reproduce the IVR issue you are experiencing, as so far, all our IVR outbound call attempts have been successful.
For further diagnosis, what kind of phones (cell phones, land line, VOIP) are you using to receive the IVR calls?
Regards,
Plum Support
Last edited by support on Tue Feb 16, 2010 1:58 pm, edited 4 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Type of phones / phone lines...
Support,
I have tested on the following phone lines:
1. University of Pittsburgh Phone system (412-624-3889 & 412-624-2066)
2. My cell phone (Tracfone) (412-736-4825)
I testing again this morning with the following results...
http://surveyweb1.ucsur.pitt.edu/files/ ... tbound.pdf
Yellow Highlight = University of Pittsburgh Phone number
Green Highlight = Cell phone (Tracfone)
-rob
I have tested on the following phone lines:
1. University of Pittsburgh Phone system (412-624-3889 & 412-624-2066)
2. My cell phone (Tracfone) (412-736-4825)
I testing again this morning with the following results...
http://surveyweb1.ucsur.pitt.edu/files/ ... tbound.pdf
Yellow Highlight = University of Pittsburgh Phone number
Green Highlight = Cell phone (Tracfone)
-rob
Pitt Survey Research
UCSUR
UCSUR
Outbound call using IVR code
Hi,
Thanks for this information.
For these IVR calls, could you also provide us with the specific call_id's for these IVR calls that had a status of "failed". This would help us see if there's a pattern that could be causing these IVR calls to fail.
The call_id would be located in the following part of the IVR code:
<queuecall status="queued" call_id="XXXXX">
<login>xxxxxx</login>
<pin>xxxxxxxx</pin>
<phone_number>1xxxxxxxxxx</phone_number>
−
<start_url>
http://plum.com/example.php
</start_url>
<max_retries>0</max_retries>
<retry_interval>600</retry_interval>
</queuecall>
Regards,
Plum Support
Thanks for this information.
For these IVR calls, could you also provide us with the specific call_id's for these IVR calls that had a status of "failed". This would help us see if there's a pattern that could be causing these IVR calls to fail.
The call_id would be located in the following part of the IVR code:
<queuecall status="queued" call_id="XXXXX">
<login>xxxxxx</login>
<pin>xxxxxxxx</pin>
<phone_number>1xxxxxxxxxx</phone_number>
−
<start_url>
http://plum.com/example.php
</start_url>
<max_retries>0</max_retries>
<retry_interval>600</retry_interval>
</queuecall>
Regards,
Plum Support
Last edited by support on Tue Feb 16, 2010 1:59 pm, edited 3 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Call_IDs
Support,
Here is a link to a pdf with stats from 50 consecutive posts to the outbound queue. XML output for the first post is provided as well.
http://surveyweb1.ucsur.pitt.edu/files/ ... quence.pdf
Note:
I have "max_retries" set to 0. I am doing this because for our study I need to control call backs.
If I set this to something like 2 or 3 most calls eventually are made (i.e. my office phone rings and I pick-up), but the same percentage of first attempts fail. Occationally second attempts fail as well.
Can you search your outgoing call logs to see globally how many "Attempts" are successful on the first try?
Here is a link to a pdf with stats from 50 consecutive posts to the outbound queue. XML output for the first post is provided as well.
http://surveyweb1.ucsur.pitt.edu/files/ ... quence.pdf
Note:
I have "max_retries" set to 0. I am doing this because for our study I need to control call backs.
If I set this to something like 2 or 3 most calls eventually are made (i.e. my office phone rings and I pick-up), but the same percentage of first attempts fail. Occationally second attempts fail as well.
Can you search your outgoing call logs to see globally how many "Attempts" are successful on the first try?
Pitt Survey Research
UCSUR
UCSUR
Outbound Queue Dead
Support,
As of 11:00am today my Outbound Queue does not seem to place any calls. All postings to :
http://outbound.plumgroup.com/webservice/queuecall.php
results in Status=failed, CalleeType=no answer being reported in my Call Queue.
-rob
As of 11:00am today my Outbound Queue does not seem to place any calls. All postings to :
http://outbound.plumgroup.com/webservice/queuecall.php
results in Status=failed, CalleeType=no answer being reported in my Call Queue.
-rob
Pitt Survey Research
UCSUR
UCSUR
IVR outbound call issue resolved
Hi,
This IVR issue should now be resolved.
The cause of the IVR issue was that the caller ID for your IVR account was improperly configured.
Please let us know if you experience any further IVR problems with this.
Regards,
Plum Support
This IVR issue should now be resolved.
The cause of the IVR issue was that the caller ID for your IVR account was improperly configured.
Please let us know if you experience any further IVR problems with this.
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com