Audio files

herzow · Post by **herzow** » Wed Sep 30, 2009 2:12 pm

My Audio files seem to be out of wack.

I deleted one earlier today and recorded two new ones. One has the same file name. One the system they play corectly, but when I make a call it's playing the old one.

-Bill

support · Post by **support** » Wed Sep 30, 2009 2:37 pm

Hi,

The reason for this IVR behavior in your IVR is that your audio files are being cached. To ensure that a fresh copy of your audio file is fetched for your IVR, you can set the "maxage" attribute in your IVR tag, <audio>, to "0".

For more information, see here: http://www.plumvoice.com/docs/dev/devel ... ce:caching

Regards,
Plum Support

herzow · Post by **herzow** » Wed Sep 30, 2009 3:16 pm

Thank you.

Plum IVR Support

Audio files

Audio files

IVR audio files caching

Thank you.