Error fetching document

abhay · Post by **abhay** » Tue Dec 30, 2008 12:41 am

Hello,
In my application I am getting an error: Error fetching document
due to SSL certificate problem, verify that the CA cert is OK.

But this is error is not occurring each time. after 2-3 calls my application is working fine. Could you please tell me exact reason behind this. Its urgent for me.

Waiting for ur reply.......

Thanks

support · Post by **support** » Tue Dec 30, 2008 12:30 pm

Hi,

What certificate authority are you using? Normally, for IVR errors:

"Error fetching document due to SSL certificate problem, verify that the CA cert is OK."

this means that you are using a certificate authority that we do not support.

The following is a link to a post that shows all the certificate authorities the IVR application supports:

http://support.plumvoice.com/viewtopic.php?t=214

Regards,
Plum Support

abhay · Post by **abhay** » Tue Dec 30, 2008 10:53 pm

Hello,

Thanks for reply. We are using certificate which not present in ur list. But problem is not occurring when we shift same url to other toll free number. for that toll free number same url is working fine with same certificate.

Waiting for ur reply.

Thanks
Abhay

support · Post by **support** » Fri Jan 02, 2009 10:56 am

Hi Abhay,

An e-mail had been sent by one of your developers to support@plumvoice.com about this IVR issue, so it is being addressed by them.

Regards,
Plum Support

abhay · Post by **abhay** » Sun Jan 04, 2009 10:01 pm

Hello,
Thanks for reply

Plum IVR Support

Error fetching document

Error fetching document

link to certificate authorities IVR app supports

IVR developers to work on issue